Business Decision Makers

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Customer stories

April 16

7 min read

Becoming a Frontier Manufacturing Firm: Agentic decisions across the manufacturing value chain

At Hannover Messe 2026, Microsoft is showcasing how agentic ERP with Copilot, agents and Dynamics 365 helps manufacturers replan faster, make better production tradeoffs, and meet or exceed customer service SLAs.
Analyst reports

March 31

4 min read

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central.
Analyst reports

March 23

4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.
News and product updates

March 18

8 min read

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot.
News and product updates

March 9

4 min read

A new way of working is taking shape: Frontier Transformation

We’re taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft Power Platform.
Thought leadership

February 26

4 min read

Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP

Enterprise resource planning decisions will shape how organizations operate, scale, and compete for years to come.
News and product updates

February 2

3 min read

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain.
Events

January 8

6 min read

Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere

Retail frontier firms don’t just digitize commerce, they operationalize intelligence.
News and product updates

December 11, 2025

7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents.
Events

December 9, 2025

6 min read

The era of agentic business applications arrives at Convergence 2025

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.
Analyst reports

December 1, 2025

6 min read

Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance

We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports.
Events

November 18, 2025

4 min read

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.

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