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Content type: Customer stories
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G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.![Two coworkers collaborating at a desk next. The image incorporates the Dynamics 365 Sales icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_D365_FEB22_320382_Blog_Blogheader_240223_V02_1260-300x169.webp)
Ernst & Young reinvents sales globally with Microsoft Dynamics 365
For Ernst & Young Limited (EY), one of the “Big Four” of the largest accounting firms worldwide, their sales transformation journey started with Microsoft Dynamics 365 Sales.![Colorful abstract image](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-09-300x169.jpg)
Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers’ expectations and staying relevant.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.![Field engineer viewing data after the inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_GreenEnergyFarm_047_1280-300x200.jpg)
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.![Architectural textures and patterns](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_HumanBuiltAbstracts_023.jpg_1280-300x199.webp)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.![Close-up of woman looking to the side, smiling.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO23_Portraits_031_featured-300x200.jpg)
From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing
Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.![A person with a tablet in a warehouse](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/CLO17_warehouse_001-300x200.jpg)
4 benefits of modern warehouse management solutions
As we gear up for the holiday season, businesses that are agile and responsive will be poised to capture market demand and deliver an exceptional end-to-end customer experience. Adopting modern technology solutions can introduce agility to key processes overnight, and leaders should look across their supply chain functions to identify levers for maximum impact.![Field engineer viewing data on a laptop after inspecting turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/Field-service-employee-300x200.jpg)
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
The era of AI is here, and it’s transforming how companies service customers in the field.![Engineer working at her desk; multi-screen workstation.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/CLO20_Demi_008_featured-300x200.jpg)
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers
Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.![Portrait of a young man holding a ball in a park.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/09/MSC22_Getty_UK_654244268-300x200.jpg)