Customer journey orchestration: The next frontier of connected experiences
A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase.
Business Decision Makers
Refine results
Products
Content Type
Publish date
-
-
The importance of empathy in customer service
The pandemic has been challenging in many ways. -
Deliver personalized digital customer engagement with Dynamics 365
Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. -
Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. -
Dynamics 365 Intelligent Order Management accelerates adaptability
Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. -
How finance leaders can leverage intelligent automation to unleash innovation
For organizations to thrive in the modern environment, they need to innovate, and innovation takes time. -
Power Apps and Dynamics 365 Guides brings data to frontline workers
Data is everywhere, data is decision making power The emergence of data is changing the way organizations do business. -
Across your business, collaborate in the flow of work with anyone, everywhere
Four essentials to collaborate as one business, everywhere. -
Make every interaction count with customer journey orchestration
Since the onset of the digital age, customer behaviors have radically evolved. -
Dynamics 365 Intelligent Order Management is now generally available
Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. -
Deliver authentic customer service with Dynamics 365
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. -
Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer
In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter.
