Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center
Answering machine detection, SIP call outcomes, and predictive dialing are now available for proactive voice scenarios.
News and product updates
Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.
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Agentic AI for inventory to deliver: From procurement to fulfillment
From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. -
From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales
Agentic AI in Dynamics 365 Sales reduces manual CRM work by turning unstructured information into actionable insights, helping sellers capture data faster, explore pipeline trends with natural language, and focus more on meaningful selling. -
Dynamics 365 sets the bar for agentic sales qualification on new benchmark
Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. -
Transforming how organizations run rental operations with Dynamics 365 ERP
Rental operations succeed when every handoff–from quoting to return–is coordinated and timely. -
Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search
Leveraging recent breakthroughs in agentic AI, the new system delivers answers that are more relevant, contextual, and accurate to your specific business data. -
Fluent v2.0 for Customer Service: A unified, modern experience
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. -
Let it close itself: Smart, autonomous case closure is here
What’s one of the most persistent challenges in customer service? The last mile. -
Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications
Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers. -
Revolutionizing customer support with autonomous case resolution
In today’s fast-paced digital landscape, customer expectations are higher than ever. -
Effortlessly create and update cases with Case Management Agent
Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue. -
Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling
Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers.
