Reinventing business process with AI: Agents in record to report
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News and product updates
Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.
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Introducing Microsoft Marketplace — Thousands of solutions. Millions of customers. One Marketplace.
To empower customers in becoming Frontier, we’re excited to announce the launch of the reimagined Microsoft Marketplace, your trusted source for cloud solutions, AI apps and agents. -
Dynamics 365 Contact Center now available in GCC
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advancement in the communications landscape for government organizations. -
Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot
Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals. -
Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification
Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement. -
Understand your customers better with constrained speech recognition
In today’s voice-first world, it’s not enough for systems to simply hear what users say. -
Boost productivity with precision wrap-up timers in Dynamics 365
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. -
Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central
Empower your business with unified data, AI-powered workflows, and seamless Microsoft 365 integration using Dynamics 365 Business Central. -
Go Beyond Offline: Introducing Online Mode for Field Service Mobile
We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First application, giving users the best of both worlds: offline reliability and real-time access. -
Automate intent discovery and resolution with Customer Intent Agent
With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. -
Empowering frontier firms with the Case Management Agent
With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate their evolution into frontier firms. -
Safe, transparent, measurable AI adoption with Agent hub
As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential.
