Unlock next at Microsoft Business Applications Summit 2019
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit.
Customer service
Elevate your customer service with Microsoft Dynamics 365 insights and tools that drive satisfaction and loyalty. Treat every interaction as an opportunity to delight and retain customers through intelligent, streamlined support solutions.
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Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. -
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. -
Customer service webinar series: The new age of customer service
Customer service is changing and the revolution is well underway. -
April ’19 release notes for Dynamics 365 and Power Platform now available
Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. -
Customer service webinar series: The evolving role of customer service
How is customer service changing? It’s not as simple as it was before. -
Announcing the Dynamics 365 April ‘19 release timeline
In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. -
Microsoft Business Applications Summit is back – join us June 10-11, 2019 in Atlanta!
Connect with experts, collaborate with your community and maximize learning opportunities at Microsoft Business Applications Summit, returning June 10-11, 2019 in Atlanta, GA. -
Four essential webinars for sales, marketing, customer service, and finance pros
Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. -
Dynamics 365 AI for Customer Service is now available in public preview
Update: Dynamics 365 Customer Service Insights is now generally available. -
October 2018 release: customer momentum, new content and announcing 2019 Business Applications Summit
At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. -
ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent
In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers.
