Microsoft named a Leader in the 2026 IDC MarketScape for AI-Enabled Operational ERP
Microsoft Dynamics 365 is named a Leader for operational ERP, helping organizations connect people, data, and business systems to drive more agile operations.
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Bringing CRM into the flow of work and agents into business process for sales and service teams
Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams. -
Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills
Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents. -
From live streaming to real-time action: Real-time streaming analytics in Microsoft Dynamics 365 Contact Center
What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contact Center provide live insights into queues, conversations, and workforce performance, helping teams move from monitoring to action faster than ever. -
Adapt Dynamics 365 Commerce faster with AI-assisted extensibility
Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions faster. -
Work IQ: Business and workplace intelligence in the flow of work
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. -
Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. -
Build custom commerce experiences with Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. -
Accelerate your move to agentic business applications with Dynamics 365 Activate
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes. -
Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent
Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outlook. -
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations. -
Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management
Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and business data while creating a stronger foundation for AI and agentic business processes.
