Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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Events

May 1, 2019

4 min read

Sneak Peek: Dynamics 365 + Power Platform at Microsoft Build

Next week, thousands of developers will gather in Seattle, WA for Microsoft Build, our premier event to explore new and upcoming technologies, gain hands-on experience, and level up development skills.
News and product updates

April 12, 2019

6 min read

Use Microsoft Flow to automate tasks in Dynamics 365 for Marketing

In this blog, you’ll find the following sections to help you use Microsoft Flow to automate tasks in Dynamics 365 for Marketing: Prerequisites Scenario description Solution Prepare Dynamics 365 for Marketing Create a Microsoft Flow to automate segment creation End-user experience Taking it further Prerequisites The solution proposed in this blog has the following prerequisites: […]
News and product updates

April 12, 2019

6 min read

The Dynamics 365 for Marketing April 2019 update is available now

The April 2019 update of Dynamics 365 for Marketing is rolling out starting now! Personalized marketing now extends to landing pages, which can provide content that’s personalized for known visitors, and marketers can achieve more on social channels by posting right from the app.
News and product updates

April 3, 2019

2 min read

Microsoft Dynamics 365 Customer Insights is now generally available

We are pleased to announce that Microsoft Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights […]
News and product updates

April 2, 2019

4 min read

April 2019 Release launches with new AI, mixed reality, and 350+ feature updates

Today, we officially kick off the release of a six-month wave of more than 350 new capabilities, feature updates and applications across Dynamics 365 and the Power Platform.
News and product updates

April 1, 2019

2 min read

Microsoft Dynamics 365 Customer Insights is now Generally Available

We are pleased to announce that Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights that […]
News and product updates

March 19, 2019

6 min read

Dynamics 365 for Marketing spring-release preview now updated with expanded features

In April, we will release the next major update for Dynamics 365 for Marketing, but customers and partners who would like to get an early look at some of what’s coming can set up a preview instance already now! We released the initial public preview in February, and now we’ve expanded the preview to include […]
Thought leadership

February 28, 2019

4 min read

The essential tools you need to deliver a successful event

Nearly 3 out of 4 people who engage with branded event marketing experiences are more likely to buy the products being promoted, according to the Event Marketing Institute.
News and product updates

February 26, 2019

2 min read

Microsoft Dynamics 365 Customer Insights is now available in public preview

We are pleased to announce that Dynamics 365 Customer Insights is now available for public preview! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data, whether it’s from transactional, observational, or behavioral sources, to gain a single view of customers and derive insights that drive […]
News and product updates

February 21, 2019

6 min read

New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365

Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications.
Events

February 19, 2019

2 min read

Four webinars for sales, field service, marketing, and business operations pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives.
Thought leadership

February 14, 2019

3 min read

Improve customer relationships with AI driven market insights

While you’re reading this, there are millions of people talking about brands and offering their opinions about your services or products online.

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