Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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News and product updates

January 25, 2023

8 min read

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023.
Thought leadership

January 12, 2023

6 min read

The data bias challenge: Creating inclusive customer experiences

As marketing leaders, one could say that your potential for success is only as good as the data you possess.
Events

January 10, 2023

4 min read

Transform retail customer experiences with the Microsoft Customer Experience Platform

Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation.
December 15, 2022

4 min read

Engage customers using highly personalized content—easily, efficiently, and at scale

Your customers’ email inboxes are like a firehose that never stops.
News and product updates

December 8, 2022

5 min read

Microsoft and Futurum research: Discover insights to create experiences that customers love

In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today.
News and product updates

November 30, 2022

3 min read

Engage your customers faster with AI-powered marketing email content

Marketers are often asked to do more with less—and do it yesterday.
News and product updates

November 29, 2022

6 min read

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.
Analyst reports

October 5, 2022

2 min read

Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms

We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.
October 4, 2022

6 min read

Personalize your customer lifetime value predictions with customer profile attributes

When you’re crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments is an important way to drive engagement and purchases.
Thought leadership

September 21, 2022

8 min read

Transforming customer experiences with connected sales and marketing

Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand.
Analyst reports

August 11, 2022

2 min read

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022.
News and product updates

July 25, 2022

4 min read

Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data.

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