Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization
Copilot summarization automatically generates concise and informative summaries of conversations and cases in simple, intuitive natural language.
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5 ways Copilot in Viva Sales takes seller productivity to the next level
AI-powered experiences are changing the game of what’s possible for sellers, and generative AI with Copilot is here to assist sellers do their best work. -
Transform your customer support organization with copilot AI in 30 days
With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization. -
New Dataverse enhancements and AI-powered productivity with Microsoft 365 Copilot
At Microsoft Build 2023, we’re announcing new AI, low code, and data management capabilities that enable our Dynamics 365 customers to complete time-consuming tasks faster and gain more insights from their business data. -
Engage your customers faster with AI-powered marketing email content
Marketers are often asked to do more with less—and do it yesterday. -
Email address validation improves seller conversion rates
Sellers rely on email to reach out to contacts when working on deals. -
Personalize your customer lifetime value predictions with customer profile attributes
When you’re crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments is an important way to drive engagement and purchases. -
In case you missed it: Webinar offers tips for using AI in retail loss prevention
Looking for a way to harness the power of AI to help prevent retail loss, but missed the recent webinar on the subject? You can register and watch now. -
Automate activity capture with AI in Dynamics 365 Sales Insights
Premium auto capture is a new AI-powered capability now available in Dynamics 365 Sales Insights that automates the association of activities like emails and meetings to COLA entities i. -
Advanced AI topic clustering in Customer Service Insights
Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge. -
Bring non-Dynamics 365 data to Customer Service Insights
Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps? Customer Service Insights uses natural language understanding to automatically group your case data into support topics, without any manual tagging, which enable you to quickly […] -
Weekly Webinars for the Business Applications Community for September 2019!
Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.
