Adapt Dynamics 365 Commerce faster with AI-assisted extensibility
Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions faster.
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Build custom commerce experiences with Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. -
From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service
Service Agent extends Dynamics 365 Customer Service beyond traditional assistance by enabling AI-powered actions across cases, knowledge, email, and workflow management in Microsoft 365 Copilot. -
Trigger post-call actions using caller hang-up events
In contact centers, a voice conversation does not end when the call disconnects. -
Dynamics 365 sets the bar for agentic sales qualification on new benchmark
Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud. -
Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen
In today’s retail landscape, payments have evolved into a strategic inflection point—where customer expectations, brand trust, and operational efficiency converge. -
See what’s next in financial operations from Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 2025
As finance leaders scale to meet growing business complexity—spanning global entities, evolving regulations, and rising business performance demands—the pressure is on to do more than close the books. -
What’s New in Copilot for Sales – April 2025
We’re excited to announce improved extensibility for 3rd party insights in email summaries in Outlook, allowing partners to surface richer sales insights. -
Reimagining Supplier Communications with Dynamics 365 Supplier Communications Agent
Microsoft Dynamics 365 Supplier Communication Agent is here to transform the way purchasing professionals interact with suppliers and suppliers. -
Integrate Field Service bookings with Outlook and Teams
Microsoft is introducing a powerful new Exchange Integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order bookings with Outlook and Teams calendars. -
Inspection builder preview: digital transformation made easy with AI
In today’s digital era, many organizations still rely on paper for inspections, leading to inefficiencies and extra effort to digitize data.
