Agentic CRM systems: Learnings from organizations making the switch
With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement.
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Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.
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Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference
Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI. -
AI in sales: Applying historical lessons to modern challenges
See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals. -
2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI. -
Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot
Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals. -
3 ways to navigate changing tariffs with AI agents
Stay ahead of shifting tariffs with an AI agent that monitors trade updates, automates compliance checks, and helps your supply chain adapt to global changes in real time. -
Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications
Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers. -
Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud. -
Dynamics 365 sets the bar for agentic sales qualification on new benchmark
Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. -
Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere
Retail frontier firms don’t just digitize commerce, they operationalize intelligence.
