Automation

News and product updates October 21 6 min read

Microsoft Contact Center Intelligence: Transforming customer experience at agentic speed

Introducing Microsoft Contact Center Intelligence, bringing purpose-built agents and analytics to contact centers to modernize customer experiences.

News and product updates October 8 6 min read

Bringing CRM into the flow of work and agents into business process for sales and service teams

Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams.

News and product updates October 8 5 min read

Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills

Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents.

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News and product updates September 23 8 min read

Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities

Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP.

News and product updates September 15 4 min read

Build custom commerce experiences with Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine.

Multiple professions sitting in an office

Analyst reports August 11 4 min read

Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year

Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms.

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Tips and guides July 21 5 min read

Extending agentic Microsoft Dynamics 365 Sales with MCP

AI agents are only as capable as the tools, skills, and information they can reach.

Customer service representative speaking into headset microphone

Analyst reports March 23 4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.

Collage of workplace scenarios—field technicians reviewing data outdoors, a business presentation with charts, team collaboration in an office, and a factory worker using a tablet—connected by Microsoft Copilot and Power Platform icons

News and product updates March 18 8 min read

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot.

Aerial view of people working in factory

Thought leadership February 26 4 min read

Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP

Enterprise resource planning decisions will shape how organizations operate, scale, and compete for years to come.

A delivery driver hands a package to a resident at their front door

News and product updates February 2 3 min read

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain.

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News and product updates December 11, 2025 7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents.

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