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Dynamics 365

Dynamics 365 Contact Center pricing

Explore pricing and plan options for a contact center solution that’s powered by Microsoft Copilot and tailored to your needs.
PRICING

Compare pricing and plans

Dynamics 365 Contact Center free trial

Transform service across channels with an AI-first solution that works with existing CRMs.
Free
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Dynamics 365 Contact Center

Transform customer engagement across digital and voice channels with an all-in-one solution. 1, 2, 3
$110.00
user/month

Dynamics 365 Contact Center Digital

Add digital messaging and chat channels to your customer engagement. 1, 2
$95.00
user/month

Dynamics 365 Contact Center Voice

Add native voice capabilities as part of your customer engagement. 1, 3
$95.00
user/month
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COMPARE PLANS

Choose the plan that’s right for your business

Choose the plan that’s right for your business

Dynamics 365 Contact Center

                                               
$110.00
user/month

Dynamics 365 Contact Center Digital

$95.00
user/month

Dynamics 365 Contact Center Voice

                                                
$95.00
user/month
Features
Self service

Self-service chatbots2

Self service with IVR
Digital channel

Live and persistent chat on messaging and social channels

Real-time translation

Conversation summarization
Voice channel

Inbound voice routing

Voicemail

Recording and transcription

Conversation summarization

Outbound dialing and calling
Service representative experiences with Copilot

Service representative desktop with Copilot (standalone and embeddable)

Q&A over knowledge

Case summarization

Email assist
Integrations and analytics

Prebuilt integrations with Salesforce, Dynamics 365, and other CRMs

Integrated reporting and performance analytics
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Licensing guide

Dynamics 365 Licensing Guide

Read this guide to learn how to license Microsoft Dynamics 365 business applications.
  • See all the ways to buy Dynamics 365 apps
  • Learn about the different types of licenses
  • Explore product features and capabilities
Download now

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Try Dynamics 365 Contact Center

Transform service across channels with an AI-powered solution that works with your existing CRM.
Try for free

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Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

  

  1. [1]
    Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.
  2. [2]
    Purchase capacity for digital messaging with Microsoft Copilot Studio.
  3. [3]
    Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.

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