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Dynamics 365

Dynamics 365 Contact Center pricing

Explore pricing and plan options for a Microsoft Copilot-first contact center solution tailored to your needs.
PRICING

Compare pricing and plans

Dynamics 365 Contact Center

Transform customer engagement across digital and voice channels with an all-in-one solution. 123
user/month

Dynamics 365 Contact Center Digital

Add digital messaging and chat channels to your customer engagement. 12  
user/month

Dynamics 365 Contact Center Voice

Add native voice capabilities as part of your customer engagement. 13  
user/month
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COMPARE PLANS

Choose the plan that’s right for your business

Dynamics 365 Contact Center

 
user/month

Dynamics 365 Contact Center Digital

user/month

Dynamics 365 Contact Center Voice

user/month
Features
Self service

Self-service chatbots2

included
included

Self service with IVR

included
included
Digital channel

Live and persistent chat on messaging and social channels

included
included

Real-time translation

included
included

Conversation summarization

included
included
Voice channel

Inbound voice routing

included
included

Voicemail

included
included

Recording and transcription

included
included

Conversation summarization

included
included

Outbound dialer and calling

included
included
Agent experiences with Copilot

Agent desktop with Copilot (standalone and embeddable)

included
included
included

Q&A over knowledge

included
included
included

Case summarization

included
included
included

Email assist

included
included
included
Integrations & analytics

Prebuilt integrations with Salesforce, Dynamics 365, and other CRMs

included
included
included

Integrated reporting and performance analytics

included
included
included
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Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

  

  1. [1]
    Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.
  2. [2]
    Purchase capacity for digital messaging with Microsoft Copilot Studio.
  3. [3]
    Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.

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