Overview
The smart calling solution for Teams
Features
Enable intelligent and flexible calling
Plans and pricing
Choose your Teams Phone plan
Custom pricing available
Add Teams Phone to your current Teams plan to get the calling features every organization needs. Contact Sales for custom pricing.
Learn more about Teams Phone
Voice over Internet Protocol (VoIP)
Elevate your business communication with the VoIP feature, enabling crystal-clear voice calls and real-time collaboration.
Private branch exchange (PBX)
Transform your organization's telephony system with PBX capabilities, providing a reliable and flexible solution for managing internal and external calls efficiently.
Business phone systems
Enhance your company's communication infrastructure with comprehensive business phone systems, enabling seamless connectivity and advanced call management features.
Unified communications as a service (UCaaS)
Streamline your communication channels with UCaaS, an all-in-one solution that combines voice, video, and messaging capabilities, empowering your team to collaborate effectively from anywhere.
Customer Stories
Businesses trust Teams Phone
Industry analysis
Teams Phone—a leading solution
Teams Phone is a leading Unified Communications as a Service solution as supported by these expert analyst claims.
Forrester Total Economic Impact™
Learn how Microsoft helps customers achieve more efficient and effective communication, lower costs, and helps IT teams save time in the commissioned Forrester study The Total Economic Impact™ Of Microsoft Teams Phone.7
Gartner® Magic Quadrant™
Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service for the fifth year in a row, placing highest on the “ability to execute” axis and furthest on the “completeness of vision” axis.8
FAQ
- Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The ability to make and receive calls to and from landlines and mobile phones through the PSTN is available as an add-on with the Teams Phone Standard, Teams Phone with Calling Plan, or Microsoft 365 E5 subscriptions. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately.
Teams Phone replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Teams. - Teams Phone provides complete PBX capabilities for your organization, enabling you to make calls with other Teams users through the Teams app. However, if you need to make calls to numbers outside of your organization, you’ll need to connect to the PSTN. Teams Phone provides valuable flexibility for connecting to the PSTN, through Teams calling plans, Teams Phone Mobile, Operator Connect, and Direct Routing.
- A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan can be included with Teams Phone or added to Microsoft 365 E5. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. Check market availability. View detailed calling rates for calls made outside your subscription plan.
- A Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones through the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
Teams Phone with Calling Plan is designed for customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials, Microsoft Teams Enterprise, or Microsoft 365 and Office 365 subscriptions that have a Teams license. A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on. Check market availability. View detailed calling rates for calls made outside your subscription plan. - Yes, you can transfer your phone numbers from your current service provider to use with your Teams calling plan. After you import your phone numbers, Microsoft will become your service provider.
- Microsoft partners with Yealink, Crestron, Lenovo, Polycom, and AudioCodes to develop and certify a wide portfolio of desk phones, conference phones, meeting room systems and headsets that deliver high-quality and reliable calling experiences for Teams. Learn more about Teams-certified devices. For available devices, go to the Microsoft Teams Devices Marketplace.
- Product features and experiences are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
Offers for small and medium-sized businesses:- Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
- Teams Phone Standard is a phone system that does not include a Microsoft-provided calling plan for customers who wish to bring their own calling plan from a service provider.
- A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5.
- As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. A Teams calling plan can be added or it can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add-on to qualifying subscriptions. See country and region availability.
Next steps
Take the next step with Teams
Contact Sales
Contact Sales for custom pricing on calling solutions for your organization.
Find a partner
Get in touch with trusted Microsoft partners to find up-to-date Microsoft-based services for your business needs.
- [1]The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central, a commissioned study conducted by Forrester Consulting, October 2023. Results are for a composite organization based on interviewed customers.
- [2]Cancellation policies vary based on your status as a new customer and your product and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
- [3]The Teams Phone with Calling Plan service component—the domestic calling plan—is sold inclusive of all required taxes and fees, including 911 fees and other transactional taxes that typically apply to communication services in the US. The price includes these taxes and fees. The phone system component is sold tax-exclusive, and any applicable sales tax will appear as a separate charge in the US.
- [4]After your one-month free trial ends, your subscription will automatically convert into a 12-month paid subscription and you’ll be charged the applicable subscription fee. Cancel anytime during your free trial to stop future charges. A credit card is required to sign-up. Learn more.
- [5]The domestic calling plan includes 3,000 minutes for the US and UK, and 1,200 minutes for the rest of the world.
- [6]Microsoft 365 Copilot may not be available for all markets and languages. To purchase, customers must have a qualifying Microsoft 365 plan for enterprise or business.
- [7]The Total Economic Impact™ Of Microsoft Teams Phone, a commissioned study conducted by Forrester Consulting, December 2022.
- [8]Gartner, Magic Quadrant™ for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Christopher Trueman, and Pankil Sheth, 28 November 2023.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.