Microsoft launches Digital Contact Center Platform.

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Four people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

Microsoft Teams Phone

Stay connected with voice and video calling using Teams Phone on your computer, tablet, mobile device, or desk phone.

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Stay connected with a modern calling solution

Make and receive voice and video calls directly in Teams. Stay in touch and get more done anywhere.

Calling in the flow of work

Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration.

Business-critical calling

Use built-in, innovative, and AI-powered calling experiences and integrated partner software solutions.

Devices for any calling scenario

Benefit from a wide portfolio of devices for any business need and get flexible financing options.

Simple set up and management

Easily add, monitor, and manage voice and video calling from the Teams admin center.

Make the most of your business voice and video calls

Take a quick look at some of the features and benefits of an all-in-one app that enables rich, reliable, and secure calling.

Overview
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Calling in Teams

Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration.

VoIP

Make and receive audio and video calls using the internet with Teams. Stay in touch and get more done, no matter where you are. Learn more.

PSTN

Get complete private branch exchange (PBX) capabilities for your organization with Phone System. Learn more.

PSTN options

Make phone calls using PSTN connectivity options combined with Phone System.

Microsoft Teams calling plans

Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator. Learn more.

Direct Routing

Connect your session border controllers (SBCs) to Phone System to use your own PSTN operator. Learn more.

Operator Connect

Manage your PSTN calling and SBCs with participating operators in the Microsoft Operator Connect program. Learn more.

Operator Connect Mobile

Seamlessly integrate your users' mobile identities with Teams. With Operator Connect Mobile, assign a single number and implement a solution that works across network and devices. Learn more.

Enjoy a simplified calling experience

Connect quickly in Teams by starting one-on-one or group calls while in a chat or channel.

Make and answer calls

Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number. Learn more.

Forward calls

Redirect calls to another number and never miss a call, or set up a call group so your team can step in. Learn more.

Transfer calls

Transfer a call to another person or consult with them before transferring the call. Learn more.

Access your voicemail

Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts. Learn more.

Get notified about potential spam calls

Identify and decline likely spam calls and allow legitimate calls through.

Transfer calls between devices

Move a call between your desk and a mobile device.

Call with Apple Carplay

Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri. Learn more.

Modern calling capabilities

Make the most of your calls in Teams with optimized functionality.

Auto Attendant and Call Queue

Easily route callers to the appropriate person or department in your organization. Learn more.

Call park and retrieve

Park a call to place it on hold and generate a unique code. Use the code to retrieve the call with a supported app or device. Learn more.

Voice-enabled channels

Collaborate and share information within the channel while taking calls in the call queue. Learn more.

Connected contact center

Use your existing contact center solution together with Teams Phone for a more connected contact center experience. Learn more.

Policy-based recording solution

Stipulate when calls and online meetings should be recorded using policy-based recording with a certified partner solution for Teams. Learn more.

Work from anywhere

Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.

Desk phones and Teams displays

Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience. Learn more.

Headsets

Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need. Learn more.

Speakerphones

Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants. Learn more.

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transcripts.&nbsp;<a aria-label=\"Learn more about voicemail in Teams.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2183801\">Learn more</a>.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Access your voicemail"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Get notified about potential spam calls","id":"Get notified about potential spam calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQNhe?ver=43c3","imageAlt":"Call history being displayed and an incoming called marked \"Spam Likely\" in Teams.","imageHeight":729,"imageWidth":1338,"itemIndex":14,"name":"Get notified about potential spam calls","videoHref":"","content":"<p>Identify and decline likely spam calls and allow legitimate calls through.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Get notified about potential 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Use the code to retrieve the call with a supported app or device.&nbsp;<a aria-label=\"Learn more about call park and retrieve.\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2183803\" class=\"c-hyperlink\">Learn more</a>.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call park and retrieve"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Voice-enabled channels","id":"Voice-enabled channels","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQNhm?ver=f245","imageAlt":"Call answering options on Teams.","imageHeight":729,"imageWidth":1338,"itemIndex":20,"name":"Voice-enabled channels","videoHref":"","content":"<p>Collaborate and share information within the channel while taking calls in the call queue.&nbsp;<a aria-label=\"Learn more about creating a call queue in Teams.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2183804\">Learn 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more</a>.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Connected contact center"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Policy-based recording solution","id":"Policy-based recording solution","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQIzt?ver=7468","imageAlt":"A person sitting at a desk using their laptop for a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":22,"name":"Policy-based recording solution","videoHref":"","content":"<p>Stipulate when calls and online meetings should be recorded using policy-based recording with a certified partner solution for Teams.&nbsp;<a aria-label=\"Learn more about policy-based recording solutions.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p?linkid=2180491\">Learn more</a>.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Policy-based recording solution"}],"arialabel":"Modern calling capabilities","id":"modern","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQNg8?ver=1bab","imageAlt":"A desktop monitor, connected to a web camera and a headset, displaying the Calls tab on Teams.","imageHeight":729,"imageWidth":1338,"itemIndex":17,"name":"Modern calling capabilities","videoHref":"","content":"<p>Make the most of your calls in Teams with optimized functionality.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Modern calling capabilities"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Desk phones and Teams displays","id":"Desk phones and Teams 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Read more about a recognized Leader in unified communications

Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*

Read the report

Forrester: The Total Economic Impact™ of Microsoft Teams Calling Solutions

Read the study

See how companies are using Teams Phone

Equipping employees with a modern calling solution

Accenture is adding a new generation of technology for calling, meeting, chat, and collaboration.

Read the full story
Three people in a conference room on a Teams call with 9 other participants.

CliftonLarsonAllen LLP saves money on telephony costs with Microsoft Teams Phone

By replacing their legacy VoIP system with Microsoft Teams Phone, CLA has reduced costs by almost $1 million a year.

Read the full story
Two coworkers at a desk looking at information being displayed across multiple monitors.

Add Microsoft Teams Phone to your Microsoft 365 plan today

Microsoft Teams Phone Standard

Microsoft Teams Phone Standard $8.00

user/month

(annual subscription–auto renews)1

Microsoft Teams Phone Standard includes:

  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
  • Teams Phone System enables connection to your choice of PSTN: Microsoft Calling Plans, Direct Routing, Operator Connect.
  • 99.99% uptime SLA.9
  • Around-the-clock customer support seven days a week, backed by Microsoft.

Teams Phone Standard requires a Microsoft Teams Essentials with Azure Active Directory (Azure AD) Identity10 subscription or a Microsoft 365 subscription that includes Microsoft Teams.4 If you don't have a Teams subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans or work with a cloud solution provider to get Teams Essentials.
 

Microsoft Teams Phone with Calling Plan

Microsoft Teams Phone with Calling Plan $15.00

user/month

(annual subscription–auto renews)1
Price includes communication taxes and fees.2

Microsoft Teams Phone with Calling Plan includes:

  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
  • A domestic calling plan with 3,000 minutes3 per user, per month within the US and Canada.
  • Call from anywhere, on any device through the Teams app on desktop, mobile, web, and desk phones.
  • Around-the-clock customer support seven days a week, backed by Microsoft.
     

Teams Phone with Calling Plan requires a Microsoft Teams Essentials with Azure Active Directory (Azure AD) Identity10 subscription or a Microsoft 365 subscription that includes Microsoft Teams.4 If you don't have a Teams subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans or work with a cloud solution provider to get Teams Essentials.

Microsoft 365 E5

Microsoft 365 E5 $57.00

user/month

(annual subscription–auto renews)1

Microsoft 365 E5 includes:

  • Phone system: Enable PBX capabilities such as call control in the cloud with Teams.
  • Audio conferencing: Conduct or call into meetings from your phone. Allows up to 300 phone attendees.
  • Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more.
     

Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details. If you don't have a Teams subscription, go to the Microsoft 365 for Enterprise page to compare plans.

Custom pricing available

Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact Sales for custom pricing.

Contact Sales

See rates for where you want to call

Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.6

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Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Teams subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.8

Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.

Operator Connect is another option for providing public switched telephone network (PSTN) connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.

 

Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.

Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace. 
 

Teams supports a portfolio of desk phones for customers who require a traditional phone experience.  
 

To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace. 
 

There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.

 

Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.

 

For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.

 

Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available. 
 

The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

 

Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 31 markets.

Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials or Microsoft 365 subscriptions that include Microsoft Teams. Qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity.10

Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more. 
 

A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
 

An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.

Businesses operating across 31 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.).

 Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.

Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

  • Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
  • UserVoice – Submit and vote on others’ ideas.
  • Microsoft Tech Community – Ask questions and join discussions.

Microsoft Teams Essentials with Azure AD Identity brings together the best of Teams with meetings, chat, calling, and collaboration. Teams Essentials with Azure AD Identity can connect to your existing email system to provide an integrated experience, such as having all Teams notifications sent to your existing email inbox, all calendar events in Teams, and the ability to sign in to Teams with your existing email address. Once connected, you’ll see responses to scheduled meetings and collaboration invitations in both your inbox and in Teams. View and interact with incoming meetings from your Teams calendar, whether your contacts are using third-party meeting software or Teams.

Teams Essentials with Azure AD Identity can be purchased only through select cloud solution providers. Learn more and see a list of cloud solution providers.

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* GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021.

  1. Once your paid subscription begins, cancelation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
  2. The Microsoft Teams Phone with Calling Plan service component—domestic calling plan—is sold inclusive of all required taxes and fees, including 911 fees and other transactional taxes that typically apply to communication services in the US. The price includes these taxes and fees. The phone system component is sold tax exclusive and any applicable sales tax will appear as a separate charge in the US.
  3. Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits.
  4. Can be added on to a qualifying Teams Essentials or Microsoft 365 subscription. Qualifying plans include: Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity.
  5. After your one-month free trial, you will be charged the applicable subscription fee. Credit card required. Cancel any time to stop future charges.
  6. Rates listed (for tenants provisioned in the US) do not include tax. International dial-out rates are subject to change monthly, and individual rates are not locked during the term of your agreement. Changes will be minimized where possible to avoid disruption while ensuring prices remain competitive with local market rates and conditions.
  7. Download standard subscription or pay-per-minute rates. Standard subscription rates include dial-in calls to toll-free numbers, and dial-out calls. Pay-per-minute rates include dial-in calls to toll numbers, dial-in calls to toll-free numbers, and dial-out calls.
  8. Availability of Audio Conferencing and calling plans varies by country and region. See supported countries and regions for more information.
  9. For full details on Teams Phone SLA see Licensing Documents (microsoft.com).
  10. Teams Essentials with Azure AD Identity is only available through cloud solution providers. Learn more.