Calling in the flow of work
Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration.
Stay connected with voice and video calling using Teams Phone on your computer, tablet, mobile device, or desk phone.
Make and receive voice and video calls directly in Teams. Stay in touch and get more done anywhere.
Take a quick look at some of the features and benefits of an all-in-one app that enables rich, reliable, and secure calling.
Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*
Forrester: The Total Economic Impact™ of Microsoft Teams Calling Solutions
Accenture is adding a new generation of technology for calling, meeting, chat, and collaboration.
By replacing their legacy VoIP system with Microsoft Teams Phone, CLA has reduced costs by almost $1 million a year.
Microsoft Teams Phone Standard includes:
Teams Phone Standard requires a Microsoft Teams Essentials with Azure Active Directory (Azure AD) Identity10 subscription or a Microsoft 365 subscription that includes Microsoft Teams.4 If you don't have a Teams subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans or work with a cloud solution provider to get Teams Essentials.
Microsoft Teams Phone with Calling Plan includes:
Teams Phone with Calling Plan requires a Microsoft Teams Essentials with Azure Active Directory (Azure AD) Identity10 subscription or a Microsoft 365 subscription that includes Microsoft Teams.4 If you don't have a Teams subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans or work with a cloud solution provider to get Teams Essentials.
Microsoft 365 E5 includes:
Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details. If you don't have a Teams subscription, go to the Microsoft 365 for Enterprise page to compare plans.
Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact Sales for custom pricing.
Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.6
Select the country or region for your organization’s billing address.
Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Teams subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.8
Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.
Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.
There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.
Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 31 markets.
Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials or Microsoft 365 subscriptions that include Microsoft Teams. Qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity.10
Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.
Businesses operating across 31 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.).
Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.
Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:
Microsoft Teams Essentials with Azure AD Identity brings together the best of Teams with meetings, chat, calling, and collaboration. Teams Essentials with Azure AD Identity can connect to your existing email system to provide an integrated experience, such as having all Teams notifications sent to your existing email inbox, all calendar events in Teams, and the ability to sign in to Teams with your existing email address. Once connected, you’ll see responses to scheduled meetings and collaboration invitations in both your inbox and in Teams. View and interact with incoming meetings from your Teams calendar, whether your contacts are using third-party meeting software or Teams.
Teams Essentials with Azure AD Identity can be purchased only through select cloud solution providers. Learn more and see a list of cloud solution providers.
* GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021.