Summary of Changes to the Microsoft Services Agreement – September 30, 2024

We are updating the Microsoft Services Agreement, which applies to your use of Microsoft consumer online products and services. This page provides a summary of the most notable changes to the Microsoft Services Agreement.

To see all of the changes, please read the full Microsoft Services Agreement here.

1. In the header, we updated the publication date to July 30, 2024, and the effective date to September 30, 2024.
2. In the Using the Services & Support section, within the Moderation and Enforcement section we added a link to our external policy page for clarity and ease of users.
3. In the Service-Specific Terms section, we made the following additions and changes:
   • In the Xbox section, we clarified that non-Xbox third-party platforms may require users to share their content and data in order to play Xbox Game Studio titles and these third-party platforms may track and share your data, subject to their terms. We explained in the Kids on Xbox subsection that family settings features may not be available when Xbox Game Studio titles are accessed on third-party platforms. We clarified that some Xbox Services may have their own usage terms and codes of conduct.
   • In the Microsoft Family Features section, we clarified that these features are exclusive to Microsoft Services and may not be available on other platforms.
   • Microsoft Cashback: We added a section on the Microsoft Cashback program to describe the program and to confirm that acceptance of the Cashback Terms and Conditions is required to participate in the program.
   • In the Microsoft Rewards section, we added verbiage to clarify how to claim Points on the Rewards Dashboard and that Points will be awarded for only those searches used for genuine good-faith personal research purposes.
   • We added a section to confirm the terms and conditions that govern the use of Copilot AI Experiences services.
   • We updated the section on AI Services to add clarity around assistive AI, ownership of content, content credentials, and third-party claims.
4. In the Binding Arbitration and Class Action Waiver section, we’ve clarified that the AAA’s Mass Arbitration Supplementary Rules, as modified by section 15, will apply to Related Cases as defined in section 15. We’ve also provided that the AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses regardless of the amount in dispute, and that Microsoft will continue to reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses if the dispute involves less than $75,000 and is not part of Related Cases. Finally, we’ve adopted the AAA’s advice to direct you to the AAA’s website, rather than a toll-free number, for more information about its rules.
5. Throughout the Terms, we made changes to improve clarity and to address grammar, typos, and other similar issues. We also updated naming and hyperlinks.

Summary of Changes to the Microsoft Services Agreement – September 30, 2023

1. In the header, we updated the publication date to July 30, 2023, and the effective date to September 30, 2023.
2. In the Your Privacy section, we expanded the definition of “Your Content” to include content that is generated by your use of our AI services.
3. In the Code of Conduct section, we added verbiage to govern the use of AI services.
4. In the Using the Services & Support section, we added a Moderation and Enforcement section to clarify and help users better understand these practices.
5. In the Service-Specific Terms section, we made the following additions and changes:
   • We added a reference to Dynamics 365 as trial sign-ups for this product can be enabled through Microsoft account authentication.
   • We changed the Bing Places section to clarify the user license provisions which will enable the product to meet its functional needs.
   • We created a new section called “Microsoft Storage” which encompasses both OneDrive and Outlook.com and reflects branding changes. This reflects the current status of storage quotas in that Outlook.com attachments now count against OneDrive storage quotas as well as Outlook.com storage quotas. A link to a page with more information is provided as well.
   • We clarified the Microsoft Rewards section to add additional verbiage in support of the global program rollout, add support for autoenrollment of Microsoft account users and other program changes, and verbiage to add additional clarity around the program.
   • We added a section on AI services to set out certain restrictions, use of Your Content and requirements associated with the use of the AI services.
6. In the Notices section, we made edits to update the notice status of certain licenses and patents.
7. Throughout the Terms, we made changes to improve clarity and to address grammar, typos, and other similar issues. We also updated naming and hyperlinks.