Connected Devices FAQ
How do I activate my connected device?
This can be done in two ways:
- At the retail location of a cellular carrier, retail associates will help you complete the process for that carrier
- You can activate your device online or by phone. To activate online for AT&T or Verizon, you will need your new device and SIM card. First, turn on your new connected device and follow the steps in the out-of-box setup process provided with the device. Next, visit the AT&T or Verizon website using the link below to complete activation:
When activating online, you will be asked to enter your device IMEI number and SIM card number. Input your IMEI number in the appropriate field on the website and follow the on-screen directions to complete the activation process. If you are activating your device at carrier’s retail location, retail associates will do this for you.
If you have a problem activating your device or are looking to activate your line as part of a business plan, please contact your carrier directly.
Which carriers support my connected device?
It depends whether your device is locked or unlocked. A “locked” device is restricted to a single carrier network. An “unlocked” device can be used on more than one network. For unlocked devices, you can find carrier compatibility information on the product’s “Tech specs” section on Microsoft.com or contact your carrier for compatibility information.
What is a SIM card, what kind does my connected device use, and why do I need one?
A SIM (subscriber identity module) card is a microchip that is inserted into a connected device that uniquely identifies that device and connects it to a mobile cellular network. You can get a SIM card for AT&T or Verizon, (for carrier compatible devices) with select devices during the online checkout process. You can also get a SIM card from the carrier directly (purchase may be required).
What is eSIM and will it work instead of a physical SIM card?
Some connected devices enable use of eSIM. An eSIM allows you to activate your device without a physical SIM card. If you would like to activate through eSIM, contact your carrier to see if that is an option for you.
After activating my connected device, when can I access the web with it?
Typically, you'll be able to access the network, and the internet from there, within a few minutes. However, it may take up to 24 hours. For data connections (not calling), remember you can access the web anytime by connecting to Wi-Fi.
How much will a carrier plan cost?
Carriers offer a variety of plans at different price points based in part on usage. For consumer plan options for AT&T and Verizon, contact your carrier directly or visit their website using the link below:
- AT&T: Learn about carrier plans on the AT&T website
- Verizon: Learn about carrier plans on the Verizon website
Do I need to provide any personal information to activate my connected device?
Yes. Because you’ll be creating/activating an account with a carrier of your choice, you’ll need to provide certain information to that carrier. That information might include, but is not limited to, your name, address, email, and phone number. In addition, your carrier might also require a credit check in advance of activating your account.
Can I switch from my current network carrier to a new carrier?
If your device is unlocked, you have the option to switch carriers. You should contact your current carrier to understand if there are any fees associated with switching carriers. The process for switching varies, so contact your preferred carrier for assistance.
Can I add my new connected device to my existing carrier plan?
Contact your current carrier for more details and plan options.
If I bring my unlocked device to AT&T, do I need to change my data connection settings?
To use data services on the AT&T network, you may need to program the data settings. If you are using an AT&T branded device, it already should be programmed with the correct settings. For a step-by-step guide to changing your data connection settings, read the programming non-AT&T devices article.
What is LTE?
Long Term Evolution (LTE) is a cellular standard for high-speed wireless communication for mobile devices.