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Microsoft Complete Protection Plan

Keep your new Surface or Xbox up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.

Protection against accidents

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1

Support when you need it

At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.

Microsoft-backed service

Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.

Choose one of these options to get Microsoft Complete

Two people play an Xbox game together.

Option 1: Add with a new Surface or Xbox purchase

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.

A woman uses a Surface tablet while relaxing at home.

Option 2: Add within 45 days of device purchase

For Surface devices only,2 open the Microsoft Store App from the Surface device you wish ot purchase the plan for, search for "Microsoft Complete" and select the appropriate plan you would like to purchase.

A Microsoft Store associate helps a customer set up a Surface device.

Option 3: Contact Microsoft Support

You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.

Buy a new Surface or Xbox and add Microsoft Complete

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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.

Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more

Fast, free shipping

Get your order in 2-3 days with no minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*

Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

Questions? We’ve got answers.

Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.

  • This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract Terms and Conditions and the information on this page, the Microsoft Complete contract Terms and Conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the coverage and how to make a claim, please visit Warranties, extended service plans, and Terms and Conditions for a copy of the Microsoft Complete contract.

    Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

    Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties. 

    Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
  • [1] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. 

    Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. 

    Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.

  • [2] Option available for Surface devices only (excluding Surface Duo), and in select markets only.
  • For service plan support, visit MIcrosoft Support
  • *Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.