Meet with a product expert for free, personal help
Personal shopping
Our team is available Monday – Friday, 5:00 AM – 5:00 PM PT.
Get expert help choosing a Surface device
Shop Microsoft 365 with a pro
Protect your device with Microsoft Complete
How to book an appointment
Choose your topic
Pick your day and time
Get your video link
Manage your appointment
Multiple ways to pay
60-day price protection
Free 2-3 day shipping
Free 60-day returns
We're here for your business
Meet some of our experts
Victor, product expert
Nine years on the job and Victor still can’t settle on his favorite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Frequently asked questions
-
There is no associated cost or expectation to purchase. We know that shopping for the right tech can be complicated, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
-
Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.
-
Yes. Our product experts will give you the option to either add items to your cart for you and complete the transaction or walk you through adding items to your own cart. A Microsoft Store account is required to complete a transaction.
-
No. These sessions will support you as you shop for a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
A Microsoft Store associate can help you compare and choose between Surface devices and accessories. We can discuss product features, compatibility with other devices, and help you to understand pricing and what a device customized to your specifications will cost.
-
A Microsoft Store associate can help answer questions you have regarding Microsoft 365 apps (for example: Microsoft Word, Excel, PowerPoint, Outlook, and OneNote) and help you select a subscription plan appropriate for your needs.
-
A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.
Why buy from Microsoft Store
Free 2-3 day shipping
Buy now, pay later. As low as 0% APR.
Microsoft Complete
Free 60-day returns
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
-
Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.
- You must be over the age of 18 to book an appointment.
Setup
Set up and customize Windows
Install and personalize Microsoft 365
Learn more about your Microsoft products
How to book an appointment
Choose your topic
Pick your day and time
Get your video link
Manage your appointment
Flexible payment options
Price protection
Free 2-3 day shipping
Free extended returns
Get the right support for technical issues
Meet some of our experts
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Victor, product expert
Nine years on the job and Victor still can’t settle on his favorite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Frequently asked questions
-
There is no associated cost. Our experts can guide you through the initial setup of your Microsoft products, even if you didn’t buy them from us.
-
Our product experts can help with setting up Microsoft 365, gaming products, Surface, or any PC device that runs on Windows.
-
No. Our product experts will have tools to help guide you through the device setup using screen share on a separate device if you haven’t taken your new device out of the box.
-
No. These sessions will support you as you set up a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up a device that runs on Windows and download Microsoft 365 applications.
-
Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up OneDrive on your device/s and then help you sync data.
Why buy from Microsoft Store
Free 2-3 day shipping
Buy now, pay later. As low as 0% APR.
Microsoft Complete
Free 60-day returns
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
-
Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.
- You must be over the age of 18 to book an appointment.
Training
Learn best practices to stay safe online
Expert tips to get you organized
We’re here for your business
How to book an appointment
Choose your topic
Pick your day and time
Get your video link
Manage your appointment
Flexible payment options
Price protection
Free 2-3 day shipping
Free extended returns
Meet some of our experts
Victor, product expert
Nine years on the job and Victor still can’t settle on his favorite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Frequently asked questions
-
There is no associated cost. We are happy to help you learn how to use and make the most of your Microsoft products, even if you didn’t buy them from us.
-
Yes. Our product experts can help with personal or business training during a one-on-one training session.
-
Our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows.
-
No. These sessions will help you learn how to use and make the most of your Microsoft products. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on Windows 10 and Windows 11, how to navigate your desktop, understanding security with Microsoft Defender, and general tips and tricks.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on the use of OneDrive, transferring/backing up files seamlessly across devices, and sharing files.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on the use of Microsoft 365 apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote.
Why buy from Microsoft Store
Free 2-3 day shipping
Buy now, pay later. As low as 0% APR.
Microsoft Complete
Free 60-day returns
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
-
Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.
- You must be over the age of 18 to book an appointment.
Frequently asked questions
-
There is no associated cost or expectation to purchase on any of the appointments available from Microsoft Store. Our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
-
You do not need to download the Microsoft Teams app to join an appointment; however, attending via the Teams app will offer an optimal experience.
How to join a meeting with Teams app installed (PC, tablet, or smartphone):
If Teams is installed on your device, simply select the “Join your appointment” button provided in your confirmation or reminder emails. A Store Associate will meet you in the session once you have joined the Teams meeting.How to join a meeting via web browser (no Teams app needed):
If Teams isn’t installed on your machine, you will be directed to sign in as a guest through a web browser. We recommend that you use Microsoft Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into the session.How to join a meeting via smartphone or tablet (no Teams app needed):
Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), you will be directed to sign in as a guest through your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session. -
Sessions last up to 30 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call.
-
Appointments are offered Monday – Friday, 5:00 AM – 5:00 PM PT.
-
No. These sessions will support you specifically with either purchasing, setup, or training on your new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
No. You have the option to turn your camera off or on at any point during the call.
-
Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.
-
Yes. Captions can be turned on during the conversation.
-
Yes, but you’ll need to do this on your first call with the expert. Ask the expert during the appointment to schedule a follow-up session for you.
-
Yes. You can book for someone else as long as they’re 18 years or older and plan to attend the session.
-
-
You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email.
Personal shopping
-
There is no associated cost or expectation to purchase. We know that shopping for the right tech can be complicated, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
-
Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.
-
Yes. Our product experts will give you the option to either add items to your cart for you and complete the transaction or walk you through adding items to your own cart. A Microsoft Store account is required to complete a transaction.
-
No. These sessions will support you as you shop for a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
A Microsoft Store associate can help you compare and choose between Surface devices and accessories. We can discuss product features, compatibility with other devices, and help you to understand pricing and what a device customized to your specifications will cost.
-
A Microsoft Store associate can help answer questions you have regarding Microsoft 365 apps (for example: Microsoft Word, Excel, PowerPoint, Outlook, and OneNote) and help you select a subscription plan appropriate for your needs.
-
A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.
Setup
-
There is no associated cost. Our experts can guide you through the initial setup of your Microsoft products, even if you didn’t buy them from us.
-
Our product experts can help with setting up Microsoft 365, gaming products, Surface, or any PC device that runs on Windows.
-
No. Our product experts will have tools to help guide you through the device setup using screen share on a separate device if you haven’t taken your new device out of the box.
-
No. These sessions will support you as you set up a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up a device that runs on Windows and download Microsoft 365 applications.
-
A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.
Training
-
There is no associated cost. We are happy to help you learn how to use and make the most of your Microsoft products, even if you didn’t buy them from us.
-
Yes. Our product experts can help with personal or business training during a one-on-one training session.
-
Our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows.
-
No. These sessions will help you learn how to use and make the most of your Microsoft products. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on Windows 10 and Windows 11, how to navigate your desktop, understanding security with Microsoft Defender, and general tips and tricks.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on the use of OneDrive, transferring/backing up files seamlessly across devices, and sharing files.
-
Topics vary dependent on your interests. Some popular trainings include foundational training on the use of Microsoft 365 apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote.