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Xbox consoles

Frequently asked questions

  • Both consoles deliver next-generation capabilities powered by Xbox Velocity Architecture, such as faster loading, the ability to seamlessly switch between multiple games with Quick Resume, plus more dynamic worlds and framerates up to 120fps. The primary difference is that the Xbox Series X displays games at native 4k, and comes equipped with an UHD Blu-ray disc player and 1TB of custom SSD storage. Xbox Series S is designed for disc-free gaming at 1440p (with the ability to upscale to 4K) and is equipped with a custom 512GB SSD. To find the right console for you, compare Xbox consoles. Or, if you're really stumped, breeze through our easy-to-use Help Me Choose guide.
  • The Microsoft Certified Refurbished program allows a pre-owned Xbox game console to be offered at a discounted price. These previously used game consoles undergo a complete refurbishment process before being offered for sale. Refurbished consoles are available exclusively at Microsoft Store.
  • The Xbox Series X console comes with one Xbox Series X controller, an ultra-high speed HDMI cable, and a power cord. Shop all accessories to make sure you have what you need to get gaming.
  • The Xbox Series S console comes with one Xbox Series S controller, a high-speed HDMI cable, and a power cord. Shop all accessories to make sure you have what you need to get gaming.
  • Xbox Series X is compatible with standard standalone hard drives, and products with the “Designed for Xbox” badge are supported by Xbox. For the best experience, we recommend the 1TB Seagate Storage Expansion Card for Xbox Series X|S. It plugs into the back of the console via the dedicated storage expansion port and replicates the console’s custom SSD experience, providing additional game storage at the same performance.
  • The Xbox Series S is an all-digital gaming console for disc-free gaming. Disc-based games are not compatible with Xbox Series S.

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

Microsoft Xbox Consoles

It’s game on at the Microsoft Store. Shop for your next (or first!) Xbox console: Start exploring the vast world of gaming fun and adventure. The iconic Xbox console has taken several forms since its debut, and it continues to evolve in size, shape, and even color. There’s a style of Xbox console to match each gaming preference and just about any aesthetic preference, too. 
 
Go top-of-the-line or aim for the best value in gaming and entertainment—you can’t lose when you choose between available Xbox models, new or refurbished. A whole, wide world of gaming awaits you, of course, but there’s so much more you can do with an Xbox console. Install popular apps for streaming movies, TV shows, and music, and turn your Xbox console into an entertainment hub for your household. Hop online for shopping and general web browsing. Watch your DVDs and Blu-rays. How you enjoy your new Xbox console is up to you—how will you get the most fun from it? If you want to outfit your new gaming rig with the latest and greatest, there’s no lack of Xbox accessories to choose from.