Get coverage on accidental damage for up to three years. Shop smarter with Microsoft Complete and get technical support as well.
- [1] Offer valid with purchases of qualifying new Xbox Series X or S consoles after trade in of qualifying Xbox, PlayStation and Nintendo consoles made between January 28, 2026 and March 31st, 2026, where the customer submits the online trade-in claim for their used device between January 28, 2026 and March 31st, 2026 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). Excludes refurbished devices. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Xbox Series X or S console and complete the online trade-in claim during the Promotion Period. Customer will receive a minimum of $60, up to $400, depending on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Xbox console per customer.
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*Offer valid from 9am PST on February 18, 2026 to 11:59pm PST on March 31, 2026, while supplies last OR subject to availability if offer includes digital products. Available only in Microsoft Store in US. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Price discount does not include taxes, shipping or other fees. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of [1] offer per customer.
Microsoft Complete for Xbox: Covers accidental damage from handling, maximum of one (1) claim. No deductible payment is required.
Coverage for Accidental Damage begins on the purchase date as shown on your Proof of Purchase/Purchase Order and coverage continues for the remainder of your term as shown on your Proof of Purchase/Purchase Order or until the Limit of Liability is reached, whichever is sooner. Coverage for a Breakdown begins upon expiration of the Manufacturer’s original parts and/or labor warranty and continues for the remainder of your term as shown on Your Proof of Purchase/Purchase Order or until the Limit of Liability is reached, whichever is sooner. Protection plans may differ by market and not available in all regions. Refer to the Terms & Conditions applicable to your Microsoft Complete plan for defined terms and further information.
This information is provided for summary purposes only. Terms and conditions apply; visit here to review your protection plan. Coverage is provided by Northcoast Warranty Services, Inc., 800 Superior Avel, E, 21st Floor, Cleveland, OH 44144 (in FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, FL Lic. #03605) (in TX: Northcoast Warranty Services, Inc. is the Service Contract Administrator, TX Lic. 651). None of the aforementioned parties are affiliated with any manufacturer.