AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

A person sitting at a desk looking at a tablet.

 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

A person wearing a headset looking at a computer screen.

Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

A woman sitting at a table with a laptop.

 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

ソリューション

組織に最適な AI アプローチを見つける

革新的な AI のメリットを得るために、購入、拡張、構築、またはパートナーシップを活用してください。

事前構築済みのソリューションを購入する

Microsoft 365 Copilot

企業向け仕様のセキュリティが組み込まれた強力な AI アシスタントで働き方を変革しましょう。

詳細情報

拡張およびカスタマイズする

Microsoft Copilot Studio

AI エージェントを構築、カスタマイズして、Microsoft 365 Copilot の機能を拡張しましょう。

詳細情報

独自のソリューションを構築する

Microsoft Foundry

AI アプリとエージェントを大規模に設計、カスタマイズ、管理できます。

詳細情報

パートナーソリューションを探す

Microsoft Marketplace

業界をリードするパートナーの AI ソリューションで、AI 変革を推進しましょう。

詳細情報

AI ソリューションのガイドを入手する

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

A close-up view of the structure of a bridge.

“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

A close-up of a person's hands holding a pen over a piece of paper.

“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

A pair of headphones resting around someone's neck.

“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread