Overview
Empower your sales teams
Help teams exceed customer expectations and reach their goals with agentic sales.
- Review open sales tasks, new assignments, and pipeline updates by querying Microsoft Copilot using natural language or prebuilt prompts.
- Avoid manual work and save time with autonomous research on incoming leads.
- View AI-based scoring models and prioritized work lists for opportunity qualification.
- View AI-generated opportunity summaries and meeting preparation notes including customer status, relevant news, and past meeting notes.
- Identify leads that have the highest chances to close with AI-powered alerts that follow you no matter where you work in Dynamics 365 Sales.
- Get email and call assistance using Copilot-generated email drafts and call summaries that include an analysis of sales KPIs and suggested tasks.
- Share automated sales guidance with teams—including agent-identified failure points in the sales sequence.
- Predict revenue and track performance against goals with forecasts and charts.
- Get insights into forecasts and team metrics like conversion and win rates by querying Copilot using natural language or prebuilt prompts.
- Extend agents with external data sources to enhance the research signal strength.
- Build custom sales apps, automate business processes, and enrich seller experiences—all tailored to your unique business needs.
- Easily configure fields, dashboards, and views to match your organization’s sales methodology.
- Keep sales data protected when using Dynamics 365 Sales with the Power Platform Customer Lockbox.
- View KPI data on contacts, leads, and opportunities—and export to Excel.
- Manage user permissions and data across levels via predefined security roles.
Agents
Accelerate revenue with prebuilt sales agents
Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.
Sales Qualification Agent
Improve close rates with higher quality leads and autonomous qualifications
Free sellers’ time by prioritizing and engaging leads with an always-on AI agent.
Sales Close Agent
Win more deals faster with better prioritization and autonomous closing
Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.
Sales Research Agent
Receive critical decision-ready insights in real time
Get answers to complex sales questions and turn raw data into clear decisions. Now in preview.
Use Case Guide: Microsoft sales agents
Step into the future with Agentic Sales
Empower your entire sales organization with plug-and-play assistive agents that work in partnership with your team to take on time consuming tasks, allowing your team to work faster, smarter, and more effectively. Learn more about Microsoft’s sales agents for:
- Sales leaders and executives
- Sales reps and account managers
- Sales operations and administrators
PRICING
Dynamics 365 Sales pricing
Dynamics 365 Sales Professional
Core sales force automation and Microsoft 365 integration
$65.00
user/month, paid yearly
Core sales force automation and Microsoft 365 integration
This product is not available in your market.
Dynamics 365 Sales Enterprise Edition
Industry-leading sales force automation with contextual insights, next-generation AI, and advanced customization
$105.00
user/month, paid yearly
Industry-leading sales force automation with contextual insights, next-generation AI, and advanced customization
This product is not available in your market.
Dynamics 365 Sales Premium
Dynamics 365 Sales Enterprise plus prebuilt customizable intelligence solutions for sellers and managers
$150.00
user/month, paid yearly
Dynamics 365 Sales Enterprise plus prebuilt customizable intelligence solutions for sellers and managers
This product is not available in your market.
Partners
Find help and apps from Microsoft partners
Consulting services
Access a wide range of architecture planning, implementation, and support services.
Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories
Real customers, real results
Resources
Explore agentic sales resources
Next steps
Try Dynamics 365 Sales
Make selling easier to build better customer relationships and close more deals.
Take a guided tour
Accelerate sales and close more deals with Dynamics 365 Sales.
Request a call
Have a Dynamics 365 specialist contact you.
Call a Dynamics 365 specialist
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
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Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Guy Wood, Steve Rietberg, Wendy Butler-Mafuz, 21 July 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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