A collage of images of people using Microsoft Teams and icons from Microsoft Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

Microsoft Teams 电话

通过在计算机、平板电脑、移动设备或桌面电话上使用 Teams 电话进行语音和视频通话,保持联系。

通过新式通话解决方案保持联系

可直接在 Teams 中拨打和接听语音和视频通话。随时保持联系,提高工作效率。

工作流程中的通话

通过将通话、聊天、会议和协作整合在一个一体化应用中,可以更智能地开展工作。

业务关键通话

使用内置的创新和 AI 支持的通话体验和集成的合作伙伴软件解决方案。

适用于任何通话场景的设备

受益于广泛的设备组合,可满足任何业务需要,并获得灵活的融资选择。

简化设置和管理

可从 Teams 管理中心轻松添加、监视和管理语音和视频通话。

充分利用商务语音和视频通话

快速了解一体化应用的一些功能和优势,该应用支持安全、可靠且功能丰富的通话。

概述
Guided Tour

引导式教程主页

Teams 中的通话

通过将通话、聊天、会议和协作整合在一个一体化应用中,可以更智能地开展工作。

VoIP

使用 Teams 通过 Internet 拨打和接听音频和视频通话。随时随地保持联系并提高工作效率。详细了解

PSTN

使用电话系统为你的组织获得完整的专用交换机 (PBX) 功能。 了解详细信息

PSTN 选项

使用结合电话系统的 PSTN 连接选项拨打电话。

Microsoft Teams 通话套餐

以 Microsoft 作为你的 PSTN 运营商,充分利用这一全面云解决方案。 详细了解

直接路由

将你的会话边界控制器 (SBC) 连接到电话系统以使用你自己的 PSTN 运营商。详细了解

运营商连接

与参与 Microsoft 运营商连接计划的运营商一起管理你的 PSTN 呼叫和 SBC。 详细了解

运营商连接移动

将用户的移动标识与 Teams 无缝集成。通过运营商连接移动,分配单个号码并实施一个跨网络和设备工作的解决方案。详细了解

尊享简化的通话体验

使用 Teams,通过在聊天或频道中启动一对一或群组通话,快速接通电话。

拨打和接听电话

直接从聊天中进行一对一或群组通话,或使用拨号盘拨打电话号码。详细了解

转接电话

将呼叫重定向到另一个号码,并且不会错过任何一个呼叫,或者设置一个通话群组,以便你的团队可以加入。详细了解

转移呼叫

将呼叫转移给其他人或在转移呼叫之前与他们进行协商。 了解详细信息

访问语音邮件

使用播放控件、语音邮件摘要和听录访问、收听和查看语音邮件。 详细了解

收到有关潜在骚扰电话的通知

识别并拒绝可能的骚扰电话并允许接通合法电话。

在设备间转移呼叫

在桌面和移动设备之间转移呼叫。

使用 Apple Carplay 进行呼叫

使用车辆的内置控件或通过 Siri 免手动加入通话和会议。 详细了解

新式通话功能

通过优化的功能充分利用 Teams 中的通话。

自动助理和呼叫队列

轻松将来电路由到组织中的适当人员或部门。详细了解

呼叫寄存和取回

寄存呼叫以将其置于保持通话状态并生成唯一代码。使用支持的应用或设备通过该代码取回呼叫。 了解详细信息

启用语音的频道

在呼叫队列中进行呼叫时,在频道内协作和共享信息。详细了解

信息联通的呼叫中心

结合使用现有的呼叫中心解决方案与 Teams 电话,以获得信息更联通的呼叫中心体验。详细了解

基于策略的录制解决方案

规定何时应使用基于策略的录制功能以及经过认证的 Teams 合作伙伴解决方案来录制通话和联机会议。详细了解

随时随地开展工作

无论你在什么地方工作,都可以体验即时、高质量音频和视频通信,实现跨设备无缝转换。

桌面电话和 Teams 显示屏

从经过认证可与 Teams 一起使用的设备拨打和接听电话,包括用于增强 Teams 通话体验的直观屏幕和控件。详细了解

耳机

从各种经过认证可用于 Teams 的耳机(有线、蓝牙、压耳式或耳挂式)中进行选择,以满足各种偏好或需求。详细了解

扬声电话

通过支持 USB 或蓝牙的扬声电话选项进行连接,可根据房间大小和会议参与者人数轻松扩展音频。 了解详细信息

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详细了解统一通信领域的公认领导者

Gartner® Magic Quadrant™ 全球统一通信即服务*

Forrester:Microsoft Teams 通话解决方案的总体经济影响™

了解公司如何使用 Teams 电话

为员工提供新式通话解决方案

Accenture 正在添加一种新技术来进行通话、开会、聊天和协作。

Three people in a conference room on a Teams call with 9 other participants.

CliftonLarsonAllen LLP 通过 Microsoft Teams 电话节省了电话费用

通过将旧版 VoIP 系统替换为 Microsoft Teams 电话,CLA 每年将费用降低了近 100 万美元。

Two coworkers at a desk looking at information being displayed across multiple monitors.

立即将 Microsoft Teams 电话添加到 Microsoft 365 计划中

Microsoft Teams 电话标准版

Microsoft Teams 电话标准版 ¥58.00

用户/月

(年度订阅 - 自动续订)5
本价格含税,用户无需付税

Microsoft Teams 电话标准版包括:

  • 基于云的电话系统,具有各种高级功能,包括呼叫转移、多级自动接线员和通话队列。
  • Teams 电话系统支持连接到所选的 PSTN:Microsoft 通话套餐、直接路由和运营商连接。
  • 99.9% 的正常运行时间 SLA。3
  • 由 Microsoft 保障的全天候客户支持。

Teams 电话标准版需要包含 Microsoft Teams 的 Microsoft 365 订阅。1 如果你没有 Teams 订阅,请转到 Microsoft 365 商业版页面,比较和购买订阅计划
 

Microsoft 365 E5

Microsoft 365 E5 免费版
(年度订阅 - 自动续订)5

Microsoft 365 E5 包括:

  • 电话系统:通过 Teams 在云中启用 PBX 功能,例如呼叫控制。
  • 音频会议:从你的手机召开或加入会议。2 最多可支持 300 名手机与会者。
  • Windows 11 企业版、Microsoft 365 企业应用版、Office 移动应用、Office 网页版、Outlook 和 Exchange 等。
     

Microsoft 365 E5 是我们的高级购买选项,其中包括一流的生产力应用以及适用于企业的高级安全性、合规性和分析功能。当前的 E1 和 E3 客户能够以较低的价格升级到 E5。请联系 Microsoft 销售代表获取详细信息。 如果你没有 Teams 订阅,请转到 Microsoft 365 企业版页面,比较计划

提供自定义定价

将 Teams 电话添加到当前的 Microsoft 365 E1 或 E3 计划中,获取每个组织所需的通话功能。联系销售人员获取自定义定价。

查看你要拨打的地区的费率

获取协议下的标准订阅和按分钟付费费率的详细列表(按国家/地区和币种列出)。对于订阅计划中未包含的费用,将收取通信点数费率。

选择你组织的帐单邮寄地址所在的国家/地区。

|

Teams 电话是指人们在 Microsoft Teams 中拨打和接听电话的功能。Teams 订阅包括 Teams 电话,能够实现从一个 Teams 应用到另一个 Teams 应用的通话。可通过一个加载项(如 Teams 电话标准版或含通话套餐的 Teams 电话)在 Teams 中的公用电话交换网 (PSTN) 上拨打和接听固定电话和移动电话,Microsoft 365 E5 中也随附此功能。这些选项在 Teams 中提供了基于云的电话系统,具有保持通话、盲转和安全转移等功能,并为管理通话解决方案的专业人员提供了报告功能。

它取代了传统的 PBX,并通过基于云的呼叫控制系统实现了关键的呼叫功能,为 Microsoft Teams 提供了整体的电话工作负载。

通话套餐向客户提供拨打和接听电话的一个主要电话号码和通话分钟数。含通话套餐的 Teams 电话随附国内通话套餐,你也可以将其添加到 Microsoft 365 E5 中。2

借助直接路由,可将客户提供的受支持的 SBC 连接到电话系统。使用此功能,可配置与 Microsoft Teams 客户端的本地 PSTN 连接。详细了解

运营商连接是通过 Teams 和电话系统提供公用电话交换网 (PSTN) 连接的另一种方式。如需详细了解 Teams 语音解决方案和 PSTN 连接选项,请参阅规划 Teams 语音解决方案PSTN 连接选项

是的。可以从你当前的服务提供商转移电话号码。移植电话号码后,Microsoft 将成为你的服务提供商。

是,客户可以与其 Microsoft 合作伙伴协作制定自己的通话套餐。名为直接路由的配置允许客户将语音中继直接从其网络连接到 Teams,或互连其他电话实体,例如呼叫中心或模拟设备。

 

Teams 电话标准版是一个专为这种情况而设计的独立订阅(不含通话套餐)。

经过 Teams 认证的设备可在台式电话、会议电话和会议室系统上提供 Teams 无缝体验。详细了解经过 Microsoft Teams 认证的设备。如需了解可用设备,请转到 Microsoft Teams 设备市场。   

Teams 支持适用于需要传统电话体验的客户的一系列台式电话。   

为了在电话上提供优质、可靠的 Teams 体验,Microsoft 与 Yealink、Crestron、Lenovo、Polycom 和 Audiocodes 积极合作开发和认证一系列台式电话和会议室音频设备。如需了解 Teams 设备的最新信息,请转到 Teams Marketplace
 

面向中小型企业的产品/服务有两种。含通话套餐的 Teams 电话将电话系统和国内通话套餐结合在一起。

 

不含通话套餐的 Teams 电话标准版提供了一个电话系统,该电话系统需要服务提供商提供的通话套餐。

 

面向企业:Office 365 E5 和 Microsoft 365 E5 中随附电话系统和音频会议。可添加 Teams 通话套餐,也可另行购买。企业还可将含通话套餐的 Teams 电话作为加载项添加到符合条件的订阅中。

 

当前已在 31 个市场中推出了含通话套餐的 Teams 电话。查看国家和地区可用性。电话系统在 120 多个国家/地区可用,Microsoft 365 在任何区域都可用。
 

在面向中小型企业和面向企业的各个产品/服务中,其功能和体验是相同的。定价和可用性可能有所不同。

 

有什么建议吗?我们很乐意听取你的意见和建议。以下是三种分享反馈的方式:

  • Microsoft Teams 桌面应用程序。选择左下方的“帮助”。再选择“报告问题”或“建议功能”。
  • UserVoice - 提交并对其他人的观点投票。
  • Microsoft 技术社区 - 提问并参加讨论。

详细了解 Microsoft Teams

 

 

* GARTNER 和 Magic Quadrant 是 Gartner, Inc. 和/或其关联公司在美国和其他国家/地区的注册商标和服务标志,在此处的使用已获得相应许可。保留所有权利。
Gartner 并未对研究发表内容中提及的任何供应商、产品或服务予以授权,并且不建议技术用户仅选择这些评价最高或具有其他称号的供应商。Gartner 研究发表内容根据 Gartner 研究组织提供的意见得出,不得解释为对事实的陈述。Gartner 对此研究结果不做任何明示或暗示的保证,包括针对适销性或特定用途的适用性的任何保证。
Gartner,“全球统一通信即服务”魔力象限,作者:Rafael Benitez、Megan Fernandez、Daniel O'Connell、Christopher Trueman 和 Pankil Sheth,2021 年 10 月 18 日。

  1. 可以添加到符合条件的 Team Essentials 或 Microsoft 365 订阅中。符合条件的计划包括:Microsoft 365 商业基础版、商业标准版、商业高级版、E3 或 A3;Office 365 F3、E1、E3、A1 或 A3;具有 Azure AD 标识的 Teams Essentials。
  2. 音频会议和通话套餐的可用性因国家/地区而异。 查看支持的国家和地区了解详细信息。
  3. 有关 Teams 电话 SLA 的完整详细信息,请参阅许可文档 (microsoft.com)
  4. 具有 Azure AD 标识的 Team Essentials 仅可通过云解决方案提供商获得。了解详细信息
  5. 付费订阅开始后,取消政策会根据你作为新客户的状态、产品和在 Microsoft 上的域选择而有所不同。了解详细信息。可随时转到 Microsoft 365 管理中心以取消 Microsoft 365 订阅。取消订阅后,会删除所有相关数据。详细了解 Microsoft 365 中的数据保留、删除和销毁