A collage of images of people using Microsoft Teams and icons from Microsoft Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

简化的沟通和协作

无论你和你的团队在哪里,你都可以通过 Teams 原生的特有通信解决方案实现连接。

企业级通信

帮助管理员专注于通过易于管理的体验让组织保持联系。

移动优先体验

通过 Teams 电话的灵活性,为远程、办公室或混合工作环境中的员工赋能。

Microsoft 是 UCaaS 领域的公认领先者

Microsoft 在 2021 年 Gartner® 魔力象限™ 针对全球“统一通信即服务”的“执行力”方面的评估中获得最高评级*

通过以下 Forrester 研究了解 Microsoft 如何帮助客户实现更高效、有效的通信并降低成本,以及如何帮助 IT 团队节省时间:Microsoft Teams 通话解决方案的总体经济影响™。**

根据 GigaOm 的新研究,Microsoft 获得了语音质量的最高平均分数(网络和服务器正常运行时间与竞争对手持平),提供富有竞争力的服务等级协议(包含大量服务额度)。***

Microsoft Teams 中简化的企业级通话

概述
Guided Tour

引导式教程主页

基本呼叫控制

通过 Teams 聊天、“电话”应用或公用电话交换网 (PSTN),使用语音和视频通话与团队、客户和合作伙伴联系。

拨打和接听电话

直接从聊天中进行一对一或群组通话,或使用拨号盘拨打电话号码。

合并通话

使用合并功能,将其他人加入一对一或群组通话。

呼叫转移并回拨

将呼叫转移到一位同事,并选择在无人应答时回拨

在设备间转移呼叫

无论是外出还是在办公桌旁,无论是在家还是在办公室,都可以在通话时将通话从一台设备转移到另一台设备。

访问语音邮件

使用播放控件、语音邮件摘要和听录访问、收听和查看语音邮件。

转录通话

无论你在哪里,都可转录通话。专注于正在进行的通话内容,知道你能在以后查看录制内容和听录内容。

使用 Apple Carplay 在外出时通话

通过车辆的内置控件或使用 Siri 以免手动方式加入通话和会议。

高级呼叫控制

通过新式电话功能满足你不断变化的业务需求。

自动助理

让人们呼叫你的组织并导航菜单系统以联系合适的部门、呼叫队列、人员或运营商。

呼叫队列

将主叫方路由到组织中可以帮助解决特定问题的人员。

启用语音的频道

在呼叫队列中进行呼叫时,在频道内协作和共享信息。

PSTN 呼叫

使用结合 Teams 电话系统的 PSTN 连接选项拨打电话。

运营商连接

与参与 Microsoft 运营商连接计划的运营商一起管理你的 PSTN 呼叫和会话边界控制器 (SBC)。

运营商连接移动

将用户的移动标识与 Teams 无缝集成。分配单个号码并实施一个跨网络和设备工作的解决方案。

直接路由

将 SBC 连接到电话系统以使用你自己的 PSTN 运营商。

Microsoft Teams 通话套餐

以 Microsoft 作为你的 PSTN 运营商,充分利用这一全面云解决方案。

联系中心

将 Teams 用作内部和外部客户连接的中心,支持客户交互工作流。

Microsoft 数字联系中心平台

为代理快速设置电话系统,以在 Microsoft 构建、拥有和运营的可扩展平台上帮助客户。

联系中心合作伙伴集成

结合使用现有的呼叫中心解决方案与 Teams 电话,以获得信息更联通的呼叫中心体验。

设备

无论你在什么地方工作,都可以体验即时、高质量音频和视频通信,实现跨设备无缝转换。

桌面电话和 Teams 显示屏

通过认证用于 Teams 的设备接听和拨打电话,包括用于增强 Teams 通话体验的直观屏幕和控件。

耳机

从各种经过认证可用于 Teams 的耳机(有线、蓝牙、压耳式或耳挂式)中进行选择,以满足各种偏好或需求。

扬声电话

通过支持 USB 或蓝牙的扬声电话选项进行连接,可根据房间大小和会议参与者人数轻松扩展音频。

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客户对 Teams 电话的评价

立即添加 Microsoft Teams 套餐

带上你的运营商通话套餐

Microsoft Teams 电话标准版

Microsoft Teams 电话标准版 ¥58.00

用户/月

(年度订阅 - 自动续订)2
本价格含税,用户无需付税
  • 基于云的电话系统
  • 通过 PSTN 或 Internet 连接拨打和接听语音和视频电话
  • 通过一系列设备加入通话,在设备间无缝转移呼叫
  • 通过运营商连接或直接路由添加运营商 PSTN 服务
  • 将移动通话套餐与运营商连接移动集成
  • 99.99% 正常运行时间 SLA

包括 Teams 电话标准版

Microsoft 365 E5

Microsoft 365 E5 免费版
(年度订阅 - 自动续订)2
  • Teams 电话标准版中包含的所有功能
  • 生产力应用和服务
  • 企业级安全性和合规性

我们接受的付款方式

维萨信用卡 万事达信用卡 AliPay UnionPay

提供自定义定价

将 Teams 电话添加到当前的 Microsoft 365 E1 或 E3 计划中,获取每个组织所需的通话功能。联系销售人员获取自定义定价。

查看你要拨打的地区的费率

获取协议下的标准订阅和按分钟付费费率的详细列表(按国家/地区和币种列出)。对于订阅计划中未包含的费用,将收取通信点数费率。

选择你组织的帐单邮寄地址所在的国家/地区。

|

Teams 订阅包括 Teams 电话,能够实现从一个 Teams 应用到另一个 Teams 应用的通话。可通过一个加载项(如 Teams 电话标准版或含通话套餐的 Teams 电话)在 Teams 中的 PSTN 上拨打和接听固定电话和移动电话,Microsoft 365 E5 中也随附此功能。这些选项在 Teams 中提供了基于云的电话系统,具有保持通话、盲转和安全转移等功能,并为管理通话解决方案的专业人员提供了报告功能。

它取代了传统的 PBX,并通过基于云的呼叫控制系统实现了关键的呼叫功能,为 Microsoft Teams 提供了整体的电话工作负载。

通话套餐向客户提供拨打和接听电话的一个主要电话号码和通话分钟数。含通话套餐的 Teams 电话随附国内通话套餐,你也可以将其添加到 Microsoft 365 E5 中。1

借助直接路由,可将客户提供的受支持的 SBC 连接到电话系统。使用此功能,可配置与 Microsoft Teams 客户端的本地 PSTN 连接。了解详细信息

运营商连接是通过 Teams 和电话系统提供 PSTN 连接的另一种方式。如需详细了解 Teams 语音解决方案和 PSTN 连接选项,请参阅规划 Teams 语音解决方案PSTN 连接选项

是的。可以从你当前的服务提供商转移电话号码。移植电话号码后,Microsoft 将成为你的服务提供商。

是,客户可以与其 Microsoft 合作伙伴协作制定自己的通话套餐。名为直接路由的配置允许客户将语音中继直接从其网络连接到 Teams,或互连其他电话实体,例如呼叫中心或模拟设备。

 

Teams 电话标准版是一个专为这种情况而设计的独立订阅(不含通话套餐)。

经过 Teams 认证的设备可在台式电话、会议电话和会议室系统上提供 Teams 无缝体验。详细了解经过 Microsoft Teams 认证的设备。如需了解可用设备,请转到 Microsoft Teams 设备市场。 
 

Teams 支持适用于需要传统电话体验的客户的一系列台式电话。
 

为了在电话上提供优质、可靠的 Teams 体验,Microsoft 与 Yealink、Crestron、Lenovo、Polycom 和 Audiocodes 积极合作开发和认证一系列台式电话和会议室音频设备。如需了解 Teams 设备的最新信息,请转到 Teams Marketplace。 
 

面向中小型企业的产品/服务有两种。含通话套餐的 Teams 电话将电话系统和国内通话套餐结合在一起。

 

不含通话套餐的 Teams 电话标准版提供了一个电话系统,该电话系统需要服务提供商提供的通话套餐。

 

面向企业:Office 365 E5 和 Microsoft 365 E5 中随附电话系统和音频会议。可添加 Teams 通话套餐,也可另行购买。企业还可将含通话套餐的 Teams 电话作为加载项添加到符合条件的订阅中。

 

当前已在 31 个市场中推出了含通话套餐的 Teams 电话。查看国家和地区可用性。 电话系统 在 120 多个国家/地区可用,Microsoft 365 在任何区域都可用。 
 

在面向中小型企业和面向企业的各个产品/服务中,其功能和体验是相同的。定价和可用性可能有所不同。

 

有什么建议吗?我们很乐意听取你的意见和建议。以下是三种分享反馈的方式:

  • Microsoft Teams 桌面应用程序。选择左下方的“帮助”。再选择“报告问题”或“建议功能”。
  • UserVoice – 提交并针对他人的观点投票。
  • Microsoft Tech Community – 提问并参加讨论。

详细了解 Microsoft Teams

 

* GARTNER 和 Magic Quadrant 是 Gartner, Inc. 和/或其关联公司在美国和其他国家/地区的注册商标和服务标志,在此处的使用已获得相应许可。保留所有权利。
Gartner 并未对研究发表内容中提及的任何供应商、产品或服务予以授权,并且不建议技术用户仅选择这些评价最高或具有其他称号的供应商。Gartner 研究发表内容根据 Gartner 研究组织提供的意见得出,不得解释为对事实的陈述。Gartner 对此研究结果不做任何明示或暗示的保证,包括针对适销性或特定用途的适用性的任何保证。
Gartner,“全球统一通信即服务”魔力象限,作者:Rafael Benitez、Megan Fernandez、Daniel O'Connell、Christopher Trueman 和 Pankil Sheth,2021 年 10 月 18 日。

** Microsoft Teams 通话解决方案的总体经济影响™(由 Forrester Consulting 开展的一项受委托研究),2021 年 2 月。

*** GigaOm, Hands-On Field Test:Voice Services Comparison [ALTERNATE TITLE IN REVIEW:Voice Services SLA/Reliability Competitive Analysis], Dana Hernandez, [DATE].

 

  1. 音频会议和通话套餐的可用性因国家/地区而异。 查看支持的国家和地区了解详细信息
  2. 付费订阅开始后,取消政策会根据你作为新客户的状态、产品和在 Microsoft 上的域选择而有所不同。了解详细信息。可随时转到 Microsoft 365 管理中心以取消 Microsoft 365 订阅。取消订阅后,会删除所有相关数据。详细了解 Microsoft 365 中的数据保留、删除和销毁