As Big Brothers Big Sisters of Canada grew, its case management system was unable to adapt to the evolving needs and unique processes of the movement. It subscribed to Microsoft Dynamics CRM Online and customized the solution to support service delivery staff. With a new mentor/child “matching engine” and case management protocols built on best practices, everyone works more efficiently, while staying focused on child safety.

Spectrum Care has implemented Microsoft Dynamics CRM, a platform that was built from the ground up, to manage the people they serve in more than 90 sites. The organisation now has everything exactly where it needs it, in one central location, completely tailored to the unique needs of its service users. All data sources can now be pulled together to provide one version of truth, where nothing falls through the cracks. Not only has it streamlined process, improved efficiency and productivity, the Microsoft Dynamics CRM system has also helped the charitable trust win a prestigious silver award in the 2010 New Zealand Business Excellence Awards.

The Red Cross desperately needed a centralized and consistent system across all of its offices to act as hub for information, and would enable all of the locations to speak to one another for increased visibility and cohesion across the organization. The Red Cross chose to implement Microsoft Dynamics CRM to manage its first aid courses. The return on investment has been phenomenal, with significant cost savings made in a short timeframe. The system has improved efficiency, connection and consistency across the various locations, and automated manual processes, allowing the Red Cross to better to meet client needs and retain business.

A leading provider of commercial real-estate services, Summit Realty Group wanted to provide the best possible service levels and simplify broker operations. An older customer relationship management system was cumbersome to use, poorly accepted, and not integrated with the company’s other business tools. It was hard to gauge business performance and not always possible to ensure completion of important tasks. Summit engaged with Microsoft Gold Certified Partner Ascendix Technologies to implement Real Estate Advantage, a solution based on Microsoft Dynamics CRM and optimized for real-estate services. Today, almost all of the company’s brokers use the highly intuitive, efficient solution to focus solely on helping clients. Managers can direct the business based on real-time information, and extensive automation helps ensure that the company acts on all business and service opportunities.

Granite Properties acquires, develops, leases, and manages prime commercial properties in Atlanta, Dallas, Denver, and Houston. The company needed more effective information management practices to free employees’ time and improve business visibility. After examining several customer relationship management options, Granite Properties chose to implement Real Estate Advantage, which is targeted at the commercial real-estate industry and based on Microsoft Dynamics CRM. Working with Microsoft Gold Certified Partner Ascendix Technologies, Granite Properties rolled out the solution to its investment group and is working on tailored deployments for its leasing and operations groups. Employees enjoy the way the solution works with Microsoft Office Outlook 2007, provides real-time data through Microsoft Office SharePoint Server 2007, and eliminates duplicate data entry and time-consuming tasks.

Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft® Gold Certified Partner, the school turned to Microsoft Dynamics® CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school’s reputation for progressive, global leadership.

The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics® CRM and the xRM development platform to build custom solutions. As a result, PRSS improved customer communications, increased release compliance to 98 percent, accelerated product time-to-market, and improved its ability to respond to business needs.

The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics® CRM, which easily interoperated with back-office systems. The investment paid for itself within 12 months, and the council continues to use the application’s xRM development platform to help deliver more efficient, innovative services to citizens.

The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics® CRM to develop a mail-tracking application, the agency turned to the xRM platform, upon which Microsoft Dynamics CRM is built, to rapidly create relational line-of-business applications. By doing so, it reduced development timelines by approximately 75 percent. IT staff members can now respond to business needs far more quickly, developing a range of xRM-based solutions—from case-expense tracking to home-improvement contractor registration. The applications have been readily accepted by users because of their familiar interface and intuitive functionality. Most importantly, the agency now has the agility to better serve its users and its constituents.