“With Forefront Identity Manager, we are able to streamline tactical processes, while at the same time provide strategic business value through a cohesive identity and access management solution.”
—Scott Weir, IT Manager–Desktop Architecture, First American Title Insurance Company
Business Needs
First American Title Insurance Company, part of The First American Corporation, used a variety of time-consuming and costly manual processes for provisioning users, including granting access rights to employees. The company also relied on disparate data sources to manage employee identities. In addition, it had no rationale for managing ongoing access. For instance, the company did not have a systematic process to remove access when an employee changed job roles or terminated employment.
Solution
As part of a standardization project to consolidate its decentralized IT infrastructure, First American implemented Microsoft Forefront Identity Manager 2010 for all 13,500 employees based in the United States.
The company aggregates employee data from its human resources and payroll systems and uses Forefront Identity Manager 2010 to synchronize that data with its Active Directory Domain Services directories, enabling the company to automatically provision users and grant access to systems based on the user’s role.
Benefits
- First American streamlined its internal auditing process and improved compliance for regulations such as Sarbanes-Oxley.
- The company has granular control over its user management life cycle and can automatically provision and deprovision users.
- With a single repository of accurate employee data, the corporate communications team can disseminate targeted, critical information in a timely fashion.
- By automating provisioning processes, and by enabling self-service functions, First American will be able to reduce calls to the IT help desk—representing a conservative savings of U.S.$66,000 annually.
For more information about other Microsoft customer successes, please visit:
www.microsoft.com/casestudies
