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Progressive Insurance   1 reviews
Progressive Data Performance Grows by Factor of Four, Fueling Business Growth Online Experience
2 page Case Study posted: 04/15/2014

To help ensure a consistent, reliable online customer experience as it expands the workload of the underlying web database, Progressive Insurance is turning to Microsoft SQL Server 2014 and its In-Memory OLTP feature. The software quadrupled data performance in company tests, without the need to upgrade hardware. Progressive is also using the Microsoft Analytics Platform System to support predictive analysis of Big Data.

  • Publication Date:
  • 04/15/2014
  • Industries:
  • Insurance
  • Business Need:
  • Cloud & Server Platform
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012 Analytics Platform System
  • IT Issue:
  • Cloud Services
Triglav Insurance   2 reviews
Serbian insurer raises productivity with more-reliable cloud-based e-mail
2 page Case Study posted: 02/27/2014

Triglav Insurance of Serbia, which has a long-term growth plan, needed better and more efficient e-mail. Its Linux-based ISP-hosted POP3/IMAP system was unreliable and presenting security problems, resulting in difficulties for staff. A switch to Microsoft’s Office 365 software for its senior management and to Microsoft’s cloud-based Exchange e-mail system for the whole company was achieved smoothly with almost no down-time — and boosted efficiency and cut operating costs.

  • Publication Date:
  • 02/27/2014
  • Partner(s):
  • E-Smart Systems
  • Industries:
  • Insurance
  • Country/Region:
  • Serbia
  • Software and Services:
  • SharePoint Online
  • Exchange Online
  • Lync Online
  • Microsoft Lync Server
  • Microsoft Office 365 for enterprises
  • Microsoft Office 365 Plan E3
VSK Insurance House   0 reviews
Insurance Company Improves Efficiency by Deploying an ERP Solution
4-page Case Study posted: 02/27/2014

Using Microsoft Dynamics AX 2009, VSK Insurance House improved its business performance by streamlining its cash flow control, minimizing costs in its sales and client service network, as well as unifying the company’s business workflow in all of its affiliates, spread across its geographically distributed businesses. Thus, Microsoft Dynamics AX 2009 is now able to support the concurrent activities of 775 users in 80 affiliates, performing several million transactions a month. Deploying Microsoft Dynamics AX 2009 has led to a centralization of major accounting functions. The next step is to create a unified operations centre within the organization.

  • Publication Date:
  • 02/27/2014
  • Partner(s):
  • TOPS Consulting
  • Industries:
  • Insurance
  • Country/Region:
  • Russia
  • Software and Services:
  • Microsoft Dynamics AX
  • Microsoft Dynamics AX 2009
Takaful Malaysia   1 reviews
In-sourcing Strategy Reduces IT Infrastructure Management Costs by 27!
2 page Case Study posted: 02/12/2014

Malaysian insurance company, Takaful Malaysia, previously had outsourced IT Infrastructure Management and End-User Computing since 2008 to a major IT company, but wanted to improve response times, increase business agility and value for money. Hence in 2013, they brought IT Infrastructure Outsourcing back in-house with Microsoft System Center 2012. With greater visibility and more jobs automation, it managed to reduce response times by 40 percent, while lowering IT infrastructure management costs by 27 percent. With greater control, the CIO has the confidence to pioneer new IT services to support Takaful Malaysia’s business plan.

  • Publication Date:
  • 02/12/2014
  • Partner(s):
  • Redynamics Asia
  • Industries:
  • Insurance
  • Business Need:
  • Business Intelligence and Reporting
  • Business Productivity
  • Cost Containment
  • Support and Services
  • Cloud & Server Platform
  • Business Continuity
  • Country/Region:
  • Malaysia
  • Software and Services:
  • Microsoft System Center 2012 Operations Manager
  • Microsoft System Center 2012 Orchestrator
  • Microsoft System Center 2012 Service Manager
  • Microsoft System Center 2012 Configuration Manager
Westpac Group   2 reviews
Westpac Group
Video Only posted: 01/17/2014

BT Financial Group Australia, a division of Westpac Group, wanted to differentiate its wealth management planning services. Together with Microsoft Consulting Services, BT developed an interactive, touch-based, digital version of their paper-based Your World client discovery and planning tool for Windows 8. Consultants are using the new app on Lenovo Think Pad Helix Ultrabooks. The results include increased competitive advantage, improved customer engagement, increased sales potential, and improved productivity and compliance. According to Richard Holmes, CIO of BT Financial Group, “The expertise provided was pivotal: their support helped accelerate the deployment and ensured all recommended practices were implemented to mitigate any risk to the success of the project.”

  • Publication Date:
  • 01/17/2014
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Insurance
  • Country/Region:
  • Australia
  • Software and Services:
  • Windows 8 Enterprise
  • Microsoft Services
  • Microsoft Consulting Services
  • Client Solutions - Flexible Workstyle
Standard Life   3 reviews
Financial Firm Supports Employees in Digital Workplace with Productivity Solutions
2 page Case Study posted: 01/03/2014

The technologies used at United Kingdom (UK) financial organisation Standard Life weren’t effectively supporting its Digital Workplace transformation programme, which encourages better company-wide communication. The firm deployed Microsoft information worker productivity technologies, including Microsoft Lync 2010, to promote collaboration across borders and time zones, enhancing customer service and helping staff bring new products to market quickly.

  • Publication Date:
  • 01/03/2014
  • Industries:
  • Insurance
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Office 365
Arcbuild   0 reviews
Families Back on their Feet Faster as Insurance Restoration Co. Takes Assessments Online
2 page Case Study posted: 12/17/2013

When Cyclone Oswald hit Queensland in January 2013, insurers faced a deluge of claims, and homeless families faced weeks of uncertainty. Insurance restoration firm, Arcbuild, acted. In a lightning-fast, two-week deployment of Microsoft Office 365, they created an online file-sharing tool so claims could be assessed, estimated and approved within four hours. Arcbuild tripled capacity, insurers slashed backlogs and families returned home faster.

  • Publication Date:
  • 12/17/2013
  • Partner(s):
  • Logical Effective Solutions Pty Ltd
  • Industries:
  • Insurance
  • Architecture, Engineering & Construction
  • Heavy Construction
  • Other Services
  • Business Need:
  • Business Intelligence and Reporting
  • Business Productivity
  • Mobility
  • Identity and Security
  • Support and Services
  • Unified Communications
  • Business Agility
  • Employee Engagement
  • Service Delivery
  • Business Continuity
  • Country/Region:
  • Australia
  • Software and Services:
  • Cloud Services
  • Microsoft Office 365
  • IT Issue:
  • Document and Records Management
  • Personal Productivity
  • Risk Analytics and Reporting
  • Cloud Services
  • High Availability
Westpac Group   4 reviews
Wealth Advisors Use Mobile Platform to Help Customers Bank at the Speed of Life
2 page Case Study posted: 12/13/2013

BT Financial Group Australia, a division of Westpac Group, wanted to differentiate its financial planning services. It provided its financial planners with tablets running Windows 8 Enterprise and a custom built touch-enabled app so they can meet more customers outside the branch office with the potential to increase sales. Using the tablet to facilitate engaging, productive consultations improves the sales process and helps differentiates Westpac from its competitors.

  • Publication Date:
  • 12/13/2013
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Insurance
  • Business Need:
  • Business Productivity
  • Mobility
  • Country/Region:
  • Australia
  • Software and Services:
  • Windows 8 Enterprise
  • Microsoft Consulting Services
  • Client Solutions - Flexible Workstyle
Aon Benfield   3 reviews
Reinsurance Intermediary Gives Colleagues Powerful Reporting Tools, More Confidence in Client Data
2 page Case Study posted: 11/14/2013

Aon Benfield is a provider of reinsurance services to global insurance and reinsurance companies. The organization wanted to give its personnel better business intelligence (BI) reporting tools so they could create their own reports based on updated data. To that end, Aon Benfield decided to implement Microsoft SQL Server 2012 Enterprise and its new reporting tools. The firm’s colleagues now have easy access to data analysis capabilities and can analyze more data faster. Also, the company’s technology team has cut custom report development time from months to a single day.

  • Publication Date:
  • 11/14/2013
  • Industries:
  • Insurance
  • Business Need:
  • Business Intelligence and Reporting
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SQL Server Reporting Services
  • Microsoft SQL Server 2012 Enterprise
  • Microsoft SQL Server 2012 Analysis Services
Star Union Dai-ichi Life Insurance   6 reviews
CRM Solution Improves Services and Efficiency, Ensures Customer Satisfaction
4-page Case Study posted: 10/22/2013

Star Union Dai-ichi Life Insurance (SUD Life) is a growing life insurance company. The manual customer management processes for customer queries and complaints was tedious, increasing resolution time and adding workload at the back office. To avoid customer satisfaction issues, SUD Life wanted to add new self-service options on its portal and enhance call center operations. With the help of Tata Consultancy Services, it deployed Microsoft Dynamics CRM 2011. The app auto-assigns cases, and empowers agents with the information to resolve most of the queries on a first-time basis. This greatly increases process efficiency and enables agents to resolve queries instantaneously, on the call, which earlier took up to 2─3 days. It subsequently results in higher customer satisfaction and enables the team to handle more queries, hence reducing the number of abandoned calls.

  • Publication Date:
  • 10/22/2013
  • Partner(s):
  • Tata Consultancy Services.
  • Industries:
  • Insurance
  • Country/Region:
  • India
  • Software and Services:
  • Microsoft Dynamics CRM 2011
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