Business Decision Makers

News and product updates October 8 6 min read

Bringing CRM into the flow of work and agents into business process for sales and service teams

Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams.

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News and product updates September 23 8 min read

Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities

Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP.

Promotional graphic for Dynamics 365 Activate featuring a professional seated at a desk with a laptop in an office setting. The graphic introduces Dynamics 365 Activate and references turning legacy constraints into agentic business solutions

News and product updates September 9 5 min read

Accelerate your move to agentic business applications with Dynamics 365 Activate

Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes.

Illustration showing multiple Microsoft product paths merging into one roadmap

News and product updates August 25 4 min read

One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap

Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations.

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Analyst reports August 11 4 min read

Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year

Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms.

Two warehouse workers wearing high-visibility safety vests walk through a warehouse aisle lined with shelving and stacked pallets, reviewing inventory with a tablet device

News and product updates July 28 4 min read

Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers

Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered productivity, and build on a platform that continues to evolve.

Enterprise team collaborating around analytics dashboards and business performance data to support AI-powered decision making

Customer stories July 23 6 min read

Microsoft Dynamics 365: An agent-ready business applications platform

Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business decisions and transactions already happen.

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Tips and guides July 21 5 min read

Extending agentic Microsoft Dynamics 365 Sales with MCP

AI agents are only as capable as the tools, skills, and information they can reach.

News and product updates July 15 5 min read

Customer insights, reimagined: The intelligence layer powering agentic customer experience

Customers expect a single, continuous relationship with your brand.

News and product updates July 7 5 min read

Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot

Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work.

Business professionals collaborating in a customer meeting to streamline sales workflows using Dynamics 365

Thought leadership June 25 7 min read

Agentic CRM in the flow of work: How AI is transforming sales and rebuilding customer trust

When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already use every day, they can respond faster, engage more thoughtfully, and build trust more consistently at every stage of the buying journey.

Colleagues collaborating in a modern office meeting, with one person presenting while others review project plans and data on a screen

News and product updates June 22 6 min read

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support.

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