Explore a connected operations scenario
Enable a modern workplace for manufacturing to improve communication and collaboration.
Benefits of a modern workplace for manufacturing
Grant your staff more time to drive revenue with greater productivity tools as well as customer and product information on the floor and in the field.
Improve customer service
Make informed decisions facilitated by powerful analytics, so you can manage your production and warehouse operations with better collaboration and access to information where and when your employees need it.
Increase responsiveness and team collaboration
Empower first line teams in their day-to-day business with mobile devices and powerful applications.
Your customer is an equipment service manager who leverages your equipment for a critical step within the supply chain process. Her or she is responsible for uptime and operational efficiency.
Proactive alerts are created via thousands of sensors and sent to multiple devices. For our example, the service equipment manager for one of your customers receives an alert on his smartphone indicating that one of your refrigeration units is erratically pulling power.
To understand scope and urgency, your customer checks the maintenance dashboard. Comparing activity to similar models, the dashboard indicates that if left untreated cost projections will become problematic. Using the guided warehouse map, the service equipment manager heads-off to verify the equipment for himself. Finding excessive moisture on the evaporator coil, he decides to contact refrigeration manufacturer – your company.
Owns equipment repair
Your field technician executes issue resolution on or off-site, observes technical design problems, and documents conditions affecting uptime.
Remote support and expertise
Your field technician is informed of your customers issue and uses voice recognition to access a digital assistant, which promptly acknowledges receipt of the issue via text. Once connected into a shared customer dashboard, your technician can review the customer’s issue and service history details. Equipped with context, a call is placed to your customer to share the recommendation.
Your field technician arrives on site and seeks advice by leveraging mixed reality to share the issue details with a remote expert. Now with immediate access, your expert who’s miles away, can investigate and facilitate repair without travel delays, maximising customer uptime.
As your field technician checks the evaporator assembly, the schematic intelligently adjusts to highlight the exact details of that equipment component. As live video and the corresponding schematic details are viewed side by side, if an issue is detected, an alert would suggest further investigation.
Owns production process
Your plant operations manager proactively and reactively manages the plant operations to optimise productivity.
Monitoring services and insights
With the ability to aggregate sensor data, customer data, and technician insights, your plant operations manager and product development manager can intentionally review historical and real time data with optimisations in mind.
With details like average service requests per minute, energy consumption, system uptime, and overall equipment efficiency data available, issue resolution is expedited.
With access to valuable data insights, emerging problems and new opportunities can be identified and used to improve your product and services offerings.
See how our customers are modernising manufacturing
“Since deploying the Microsoft predictive analytics solutions, we have seen at least an 80% accuracy rate in the prediction of machine processes that will slow down or fail, contributing to a scrap and rework savings of 17 percent.”
—Clint Belinsky, Vice President, Global Quality, Jabil
“Thanks to disruptive breakthroughs in robotics technology, combined with the power of the cloud…our solution enables human-robot co-working and directly connects the management with the shop floor.”
—Dominik Bösl, Technical Fellow, Corporate Innovation Office, KUKA AG