What happened to Dell Preferred Account (DPA)?

Microsoft Store is always looking for ways to improve and simplify our customers' shopping experience and is streamlining our financing solutions. Starting June 23, 2021, Microsoft Store will remove the Dell Preferred Account (DPA) as a way to finance Microsoft Store purchases.

Are other financing options available at Microsoft Store now that Dell Preferred Account is no longer available?

Yes. Microsoft Store continues to offer our customers access to financing through Klarna’s One-time card. Financing with Klarna is subject to credit approval and issued by WebBank, member FDIC. Learn about financing with Klarna .

I purchased Microsoft products and/or accessories through the Dell Preferred Account Program. Does this affect my current financing plan through Dell Preferred Account?

No. Your financing plan with Dell Preferred Account remains unchanged. For details, see the Dell Preferred Account Credit Agreement or speak with the Dell customer service team at 1-800-283-2210.

Who should I contact if I have questions or concerns about my Dell Preferred Account?

Call 1-800-283-2210 to speak with a Dell representative .

Does this affect my Surface warranty or service plan?

No. Whether you have the Microsoft Surface Standard Warranty or purchased the Microsoft Complete for Surface Service Plan , both are still valid under their respective terms and conditions.

Still have questions or concerns?

Microsoft Store is here to help answer your questions about our financing options and Microsoft products. Please call us at 1-877-696-7786 to speak with our customer service team.

Enrollment in Dell Financing has ended

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Frequently asked questions

Microsoft Store is always looking for ways to improve and simplify our customers' shopping experience and is streamlining our financing solutions. Starting June 23, 2021, Microsoft Store will remove the Dell Preferred Account (DPA) as a way to finance Microsoft Store purchases.
Yes. Microsoft Store continues to offer our customers access to financing through Klarna’s One-time card. Financing with Klarna is subject to credit approval and issued by WebBank, member FDIC. Learn about financing with Klarna.
No. Your financing plan with Dell Preferred Account remains unchanged. For details, see the Dell Preferred Account Credit Agreement  or speak with the Dell customer service team at 1-800-283-2210.
Call 1-800-283-2210 to speak with a Dell representative.
No. Whether you have the Microsoft Surface Standard Warranty  or purchased the Microsoft Complete for Surface Service Plan, both are still valid under their respective terms and conditions. 
Microsoft Store is here to help answer your questions about our financing options and Microsoft products. Please call us at 1-877-696-7786 to speak with our customer service team.

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*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

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