Microsoft Retail Technology: Vision of the Future
The retail experience is changing faster than ever. Explore the future with expert insights. Be inspired by industry leaders. And take the next step to success with Microsoft technologies, resources, events and free training.
Reimagine retail
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Know your customers
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Empower your employees
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Build resilient supply chains
Discover moreWhere's retail heading? Into the cloud.
Designed to help retail firms accelerate innovation and sustain profitability, Microsoft Cloud for Retail brings together different data sources across the retail value chain to deliver more relevant personalised experiences and operational excellence.
Reimagine retail
What’s next? From Artificial Intelligence and Machine Learning to retail’s resurgence post-pandemic, be inspired by the retail reinvention that is sweeping Australia.
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Microsoft Store Digital Transformation
Join us for an exclusive webinar to hear the story of Microsoft Store’s incredibly successful digital transformation, and discover the secret to their success.
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Getting serious about sustainability. How is the retail sector pursuing net zero?
The great eco-awakening. The dramatic increase of online shopping during COVID coupled with rising environmental awareness is reshaping retail, leaving a big question: how are companies rising to the sustainability challenge?
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NRF Highlights 2022
Following NRF 2022: Retail’s Big Show in January, Microsoft hosted a Teams Live event, where we broke down the hot topics, and what they mean for retail today.
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Retail Trends Playbook 2021
The way we work, live, and shop has changed. Retailers are rapidly adapting to meet the evolving needs of their customers, drastic shifts in demand, and contactless environments. Discover strategies to help you adapt and respond.
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Bite-sized retail inspiration from 28 disruptive thinkers
The Microsoft Retail Innovation Club presents a series of videos showcasing what’s new from 28 of the industry’s most disruptive thinkers.
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Cloud drives digital transformation in retail
Excerpts from the Frost & Sullivan cloud user survey reveal how retailers large and small continue to accelerate their path to the cloud to improve employee productivity and the customer experience.
"We've got 21 million transactions a week in our stores and online. All of that generates a vast amount of data that allows you to optimise your business and to give an engaging experience to the customer."
Roger Sniezek CIO and Digital Officer, Coles.
Discover how Coles is using digital transformation as an opportunity to inspire customers, deliver smarter selling and win together through innovation and partnerships.
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"Using machine learning for retail is on our roadmap."
Dr Ryan Behdad, Data Science Lead, Cash Converters.
Learn how Cash Converters controls costs and accelerates access to insights with Azure Synapse Analytics.
Read moreTransforming retail in the digital age
Explore the opportunities made possible by digital retail transformation and see how Microsoft helps retailers thrive.
Download the white paperHow eCommerce sets a solid foundation for growth
Tune into a free webinar to hear from Paul Bartlett, Head of Consumer Products, Foodstuffs NZ on how they transformed their business with eCommerce.
Register nowHow Australian retailers have been investing in data and deploying AI to improve agility
Join this free virtual forum to benefit from world-leading 'AI basecamps' research from Kellogg Business School and first-hand insights from Peter Bonney General Manager Technology, Engineering and Data and LAB288 at Coles.
View On-DemandEfficiency and safety
Benefit from energy savings and efficiency with electronic shelf labels, self-checkout and robotics. Monitor occupancy, social distancing and sanitation compliance.
Azure IoT for retailContactless shopping
Bring the convenience of scan and go, BOPIS and curbside pickup, home and locker delivery as well as contactless payments to your customers.
Azure IoT EdgeDark stores and fulfilment nodes
Take advantage of perpetual inventory accuracy and order management or create micro-fulfilment centres or dark stores.
Dynamics 365 Supply ChainIntroduce omnichannel
Give your customers the option to purchase when, how and where they want on any device with a frictionless experience.
Dynamics 365 CommerceTargeted advertising
Easily deploy and manage your vendor marketing program at scale – including powerful enterprise tools to manage hundreds of brands promoting millions of SKUs on-site.
PromoteIQ
Know your customers
Predicting needs, adding value, simplifying interactions. Discover how to anticipate and delight your customers.
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What is best practice Customer Experience in the shopfront and online?
In the wake of the pandemic and the advent of web 3.0, the retail landscape is shifting rapidly. How can brands keep up with new digital experiences? We spoke to industry leaders to find out.
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McKinsey reveals consumer sentiment in response to COVID-19
In this free virtual session, McKinsey shares insights from recent global and Australian research into consumer sentiment in response to COVID-19. Microsoft will share customer stories and insights to highlight how technology partnerships can help retailers address the new normal.
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Why knowing your customer is more important than ever
In this free virtual session, Microsoft experts Marcy Larsen, Retail Industry Executive and Chandra Stevens, Global Director Emerging Solutions for Customer Insights discuss why knowing your customer is even more important than ever as we navigate the COVID pandemic and look to the new normal in retail.
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What does a consumer-driven supply chain look like?
Join us in this free webinar to hear from Nicolas Cron, APAC Retail Strategy Lead, Blue Yonder, as he shares his insights into the ever-changing consumer landscape.
"We now have a singular view of key customer drivers and understanding of product performance across a consistent real- time platform from in store to head office."
Roger Sniezek CIO and Digital Officer, Coles.
Discover how Rip Curl now has a unified view of key customer drivers and can answer questions like “How does weather impact our sales in store? How do global trends impact us or do surfers completely ignore what’s happening in the retail landscape?”
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"Our technology ambition is all about making our customers' lives easier by providing products and services when, where and how they want them."
Lachlan Farran, GM of Retail and Operations, Rip Curl Group
7-Eleven has entered strategic partnerships with Adobe and Microsoft to create a ‘My 7-Eleven app’ and a new digital front door and website, offering customers personalised digital experiences at scale.
Create a single customer view
Get a 360-degree view of your customer with data from a variety of sources in a single data platform.
Dynamics 365 Customer InsightsEngage consumers
Run orchestrated marketing campaigns to target individual customers with personalised messaging through their preferred channels and touchpoints.
Dynamics 365 MarketingMeasure marketing effectiveness
Understand conversion rates, media mix impact, sales lift and the effect of promotions and discounts.
Dynamics 365 CommerceMap the consumer journey
Analyse all aspects of consumer behaviour and generate meaningful insights in a hub.
Microsoft Power BIUnify your commerce strategy
Enable customers to purchase what they want when they want it, through their preferred channels.
Dynamics 365 Fraud Protection
Empower your employees
They’re your greatest asset. So how do you equip them to work more effectively?
Your employees have the answers: Listening to the shopfloor
Find out what’s holding back your retail employee experience in the current climate and discover the simple steps to boost retail productivity.
View the infographic
How to increase the productivity and agility of your retail team
Consumer demand for safe and easy shopping experiences is paving the way for retailers to innovate more quickly. Join this free virtual forum to hear from Microsoft Stores, who transitioned to work-from-home environment and Microsoft partner, Avanade, who shares recent market research into improving the work experience for frontline employees.
View On-Demand"Priceline is now empowered with near real time data that allows it to make highly informed, evidence-based decisions for individual stores, a franchise group, or the entire network."
Steven Worrall, Managing Director, Microsoft Australia
A few months ago, Priceline Pharmacy held an ‘Ideas Jam’ day, where they brought together different vendors (including Microsoft) to demonstrate some of the new technology that were making a mark on the retail space and generate ideas as to how they might use that technology to solve real world problems. The results were impressive. Using a Microsoft Power BI solution Pharmacy Business Leaders can see how stores are operating in near real time and use that to steer conversations with retail store staff.
Connect your workforce
Improve information flow from head office to frontline workers with up-to-the minute communications on promotions and changing customer health and safety rules.
Microsoft 365 Teams for RetailBalance productivity and wellbeing
Harness and share knowledge through formal and informal learning and allowing employees flexibility.
Microsoft 365 VivaTransform customer service
Empower your frontline workers to be their best by automating routine tasks and streamlining processes.
Azure IoT for RetailAccelerate decision making
Give staff the information and tools they need to make informed decisions, analyse data, build solutions and automate processes.
Microsoft Power Platform
Build resilient supply chains
You’re only as good as your last delivery. But what if supply lets you down? Discover how innovative technologies are changing the nature of modern supply chains.
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What’s next in supply chain?
Right product. Right place. Right time. Doing the basics better to ride out disruptions and seize opportunities. This whitepaper explores how retailers can achieve an intelligent digital view of the entire value chain.
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The 3 V’s of supply chain resilience
Hear from Nathan O’Donnell, Dynamics 365 Global Program Leader at Breville and John Khoury, Group CIO at Allied Pinnacle on how the global pandemic affected their respective supply chains, and how they built resilience into them for the future.
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What is a consumer driven supply chain?
Join us in this free webinar to learn about supply chain innovation from Gareth Jude, CEO of Think Uncommon. You will also learn more about the importance of knowing your customer, and using your data to build strength within your retail business.
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How to build resilience in your supply chain
Read our whitepaper on why the supply chain is actually a supply pipeline and how to apply the 7 principles of supply chain management to build more resilience into your supply chain.
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Resilient retail webinar series
Check out our free webinar resources to help you navigate the changing retail landscape and grow your business post pandemic. Creating using industry experts, we address topics such as AI adoption, supply chain and eCommerce.
"We use the ship-from-store capability in Dynamics 365 to fulfill demand from many locations, rather than requiring human intervention whenever stock is transferred."
Matt Keays, CIO, Michael Hill
By optimizing in-store operations, customer service, and other retail processes, Michael Hill has been able to successfully drive efficiencies, improve margins, and deliver stellar customer experiences.
"We want to get the best performance and reduce the downtime in our stores, while fulfilling our business requirements, and we wanted it all for a competitive price. We evaluated a few other vendors, and Azure Stack Edge came out on top."
Malik Ahmed, Cloud Engineer at Peregrine Corporation
Peregrine can serve customer needs 24/7 stores, even in rural locations, by using Azure Stack Edge to bridge the gap between its on-premises transactions and its cloud workloads.
Enable end-to-end visibility
Enhance inventory process management across the value chain, while preparing for a more connected, intuitive future through data integration and AI/ML.
Azure Synapse AnalyticsOrchestrate your supply chain
Leverage AI/ML and cloud-based solutions to plan, automate and optimise distribution and last-mile fulfilment with predictive actions.
Azure for RetailImprove demand management
Match customer demand across channels using AI and machine learning to improve forecasting and position inventory so you can optimise distribution while minimising costs.
Dynamics 365 Commerce Supply Chain ManagementTrace products across the value chain
Reduce waste across all supply chain activities and design products, services and devices with sustainability in mind.
Azure IoT
Microsoft Ignite
Network with other retailers and hear from experts as you discover the latest tools, technologies at our conference.
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Find a Microsoft partner
Get the expertise and support you need for your next IT project or digital transformation.
Retail blog
Check out the latest stories, insights and updates from Microsoft.
Visit the Retail blog
Free AI Business School for retail
Take 40 minutes to learn how AI could transform your retail business, how to articulate the components of an AI strategy and apply a value creation framework to your context.
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Free cloud training
Whether you’re starting from scratch or sharpening years of expertise, the Cloud Skills Hub can help you understand more with free cloud training tailored to all roles and technology solutions.
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