Enrich the employee experience
Help them focus on what matters most with Dynamics 365 Copilot
AI and automation tools make 89 percent of employees feel more fulfilled because they can spend more time on work that truly matters.1
Empower employees to automate tasks, generate ideas, and get insights using natural language with the world’s first AI copilot in both CRM and ERP.
Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.
Do more with Dynamics 365 Copilot
Streamline work order management with AI insights
Move deals forward faster
Uncover insights to personalize customer journeys
Modernize the way you work
Reduce risk and take action when it really counts
Resolve customer issues in a fraction of the time
Bring new products to market faster and easier
AI for every line of business
Copilot in Dynamics 365 Field Service
Help frontline service workers spend less time on repetitive tasks and more time focused on customers by using AI to prepopulate data in work orders.
Copilot in Dynamics 365 Sales
Help sellers prioritize ROI-generating tasks. Reduce mundane work with AI assistance for email replies, meeting preparation, and information tracking.
Copilot in Dynamics 365 Customer Insights
Easily learn about and engage with your customers. Uncover insights, create customer segments, build customer journeys, and generate email.
Copilot in Dynamics 365 Customer Service
Level up your customer care. Generate contextual responses to customer questions and quickly access case resolution expertise with AI assistance.
Copilot in Dynamics 365 Supply Chain Management
Avoid stockouts, catch supply chain problems early, and automate supplier collaboration with predictive insights and AI-suggested email drafts.
Copilot in Dynamics 365 Business Central
Accelerate product launches by generating and publishing engaging product descriptions in your own voice with help from AI.
Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations
Deliver more strategic value. Use intelligent automation to better predict and model scenarios that anticipate financial and operational needs for project managers.
See Dynamics 365 AI in action
G&J Pepsi-Cola Bottlers gives its field service and frontline teams access to information faster than ever before using Copilot in Dynamics 365 Field Service.
Lynk & Co empowers teams to spend less time on content creation and more time helping customers with Copilot capabilities.
Bedrosians Tile & Stone uses microservice-based master planning in Dynamics 365 to make sense of supply and demand signals and run planning optimizations every 15 minutes.
ClinChoice uses Dynamics 365 Copilot to help write marketing emails based on CRM data while automating mass email marketing.
Netlogic Computer Consulting uses Microsoft Sales Copilot to accurately capture customer requests and help save at least 30 minutes per meeting.
Azelis uses AI-powered guidance, cashflow prediction, and insights on supply and resource constraints in Dynamics 365 to quickly build capabilities and agility.
Take the next step
Explore Dynamics 365
Enter a new era of business with intelligent, AI-powered applications that help you adapt and innovate.