Enrich the employee experience

Help them focus on what matters most with Dynamics 365 Copilot


AI and automation tools make 89 percent of employees feel more fulfilled because they can spend more time on work that truly matters.1

Empower employees to automate tasks, generate ideas, and get insights using natural language with the world’s first AI copilot in both CRM and ERP.

Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.

Do more with Dynamics 365 Copilot

AI for every line of business

See how Copilot can help every department save time and improve productivity.
A Copilot reminder within a project in Dynamics 365

Copilot in Dynamics 365 Field Service

Help frontline service workers spend less time on repetitive tasks and more time focused on customers by using AI to prepopulate data in work orders.

A dialog box showing introduction about copilot while working in dynamics 365 sales

Microsoft Sales Copilot

Help sellers prioritize ROI-generating tasks. Reduce mundane work with AI assistance for email replies, meeting preparation, and information tracking. 

A dialog box showing steps and flow chart of how to create journey with copilot in dynamics 365 customer insights

Copilot in Dynamics 365 Customer Insights

Easily learn about and engage with your customers. Uncover insights, create customer segments, build customer journeys, and generate email.

An email being written and designed in Dynamics 365 Marketing

Copilot in Dynamics 365 Customer Service

Level up your customer care. Generate contextual responses to customer questions and quickly access case resolution expertise with AI assistance.

Copilot helping to write a reply to an email in Dynamics 365 Customer Service

Copilot in Dynamics 365 Supply Chain Management

Avoid stockouts, catch supply chain problems early, and automate supplier collaboration with predictive insights and AI-suggested email drafts.

A user using Copilot to contact a partner through Microsoft Supply Chain Center

Copilot in Dynamics 365 Business Central

Accelerate product launches by generating and publishing engaging product descriptions in your own voice with help from AI. 

Copilot helping generate marketing text for an item in Dynamics 365 Business Central

Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations

Deliver more strategic value. Use intelligent automation to better predict and model scenarios that anticipate financial and operational needs for project managers.

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  • [1] Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.