Enrich the employee experience

Help them focus on what matters most with Dynamics 365 Copilot


AI and automation tools make 89 percent of employees feel more fulfilled because they can spend more time on work that truly matters.1

Empower employees to automate tasks, generate ideas, and get insights using natural language with the world’s first AI copilot in both CRM and ERP.

Do more with Dynamics 365 Copilot

AI for every line of business

See how Copilot can help every department save time and improve productivity.
A Viva Sales prompt to draft a reply to an e-mail in Outlook

Copilot in Viva Sales

Automatically generate contextual email replies and meeting summaries with Copilot in Viva Sales, available to Dynamics 365 Sales customers.

A user viewing results for a question they asked their customer using Dynamics 365 Customer Insights

Copilot in Dynamics 365 Customer Insights

Discover more about your customers, faster. Proactively target any audience segment in lockstep with market trends and customer demand.

An email being written and designed in Dynamics 365 Marketing

Copilot in Dynamics 365 Marketing

Find out how simple it is to create customer segments and generate inspired email campaign content using natural language.

Copilot helping to write a reply to an email in Dynamics 365 Customer Service

Copilot in Dynamics 365 Customer Service

Level up your customer care. Generate contextual responses to customer questions and quickly access case resolution expertise with AI assistance.

A user using Copilot to contact a partner through Microsoft Supply Chain Center

Copilot in Supply Chain Center

Avoid stockouts, catch supply chain problems early, and automate supplier collaboration with predictive insights and AI-suggested email drafts.

Copilot helping generate marketing text for an item in Dynamics 365 Business Central

Copilot in Dynamics 365 Business Central

Accelerate product launches by generating and publishing engaging product descriptions in your own voice with help from AI.

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Enter a new era of business with intelligent, AI-powered applications that help you adapt and innovate.

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  • [1] Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.