Frequently asked questions

Find answers to frequently asked questions about Digital Literacy courses.

LinkedIn Learning courses


The new courses include updated content and topics on the LinkedIn Learning platform.


The LinkedIn version will be available in Spanish, German, French, and Japanese by the first quarter of 2021.


The new LinkedIn Learning version includes 2 courses:

  • Working with Computers and Devices
  • Working and Collaborating Online


After completing each module, learners will receive a Certificate of Completion. Each lesson has assessments at the end of the lesson.

The two courses cover the same content. The LinkedIn learning platform is a rich learning environment that offers an enhanced user experience. The content has been converted to take advantage of the LinkedIn platform.

The LinkedIn Learning content will be available in English, Spanish, German, French, and Japanese.  For languages not listed, the Microsoft Windows 10 courses will be available for download.

At this time, LinkedIn Learning content is only accessible with an Internet connection.

The new LinkedIn Learning courses take about 2 hours to complete per course, 4 hours total.

Windows 10 course and certificate questions


The courses include content and topics as well as an accessible experience. The Windows 10 translated version is available on the Digital Literacy Home page in Arabic, Bulgarian, Chinese, French, German, Hindi, Japanese, Portuguese (Brazil), Russian, Spanish, and Vietnamese.


The Windows 10 version includes six modules:

  • Work with Computers
  • Communicate Online
  • Create Digital Content
  • Access Information Online
  • Participate Safely and Responsibly Online
  • Collaborate and Manage Content Digitally


After completing each module, learners will receive a Digital Literacy Certificate of Completion. Learners no longer need to take an assessment to validate their skills.


View the Windows 10 translated version

The Digital Literacy course is for anyone with basic reading skills who want to learn the fundamentals of using digital technologies. The course is at a reading level like that of most newspapers around the world. Learners who complete the course will understand basic computing concepts and skills.

After completing each module, learners will receive a Digital Literacy Certificate of Completion that they can download and save. You can also download printable certificates as part of the Teacher Resources that are in the English files on the Digital Literacy Home page under “Downloadable resources.” Learners no longer need to take an assessment to validate their skills.


Download printable certificates

You should have the most up-to-date web browser (i.e., the most recent version of Microsoft Edge, Google, Chrome, Firefox, Safari, or Opera), operating system, and a good Internet connection (5 Mbps speed or greater.)

In order to access the content offline, you can download the resources from the Digital Literacy Home page. The videos can be downloaded and saved onto a device to be viewed offline.


Download Windows 10 course content

Based on our recommendation of an Internet connection speed of 5 Mbps or greater, for non-supported LinkedIn Learning languages, you can expect the complete sets of course videos and closed caption files to take up to 60 minutes and the transcripts and teacher resource files to take up to 20 minutes with an uninterrupted Internet connection.

The time commitment required to complete the course will vary by learner and experience level. We estimate at least 1.5 hours per module, or 9 hours to complete the full course.

Microsoft posts localized resources on the Digital Literacy Home page.


View the localized resources

The course is designed to be effective for self-paced individual study or classroom use. If you are completing the course through independent study, you can read the lessons, watch the videos, and complete the knowledge checks without further instruction. In a classroom environment, the course may be used to supplement additional classroom courseware, or it may be used on its own, depending on the choices made by your instructor or learning center. Teacher lesson plans are available in English on the Digital Literacy Home page.


View the teacher lesson plans

The Digital Literacy course can be completed without the use of Microsoft products by watching the lesson videos, which include demonstration videos. Learners who have access to Microsoft Office, Microsoft Edge, and Windows can reinforce their learning through hands-on practice after watching the videos.

We appreciate that you value Microsoft Digital Literacy, and you are welcome to adapt the course with minimal modification to make it more consumable and applicable to various audience. This includes translating the course into other languages (for languages not supported by LinkedIn Learning). Microsoft Digital Literacy is licensed under the Creative Commons Attribution Non-Commercial Share-Alike License, which means you may share and adapt this material for non-commercial uses as long as you attribute it to Microsoft and license your adapted material under these same licensing terms.


Access the Creative Commons Non-Commercial Share-Alike License

Get your questions answered in the Microsoft Learning Community. It is the best resource to ask for help, report a problem, and get advice.


Visit the Microsoft Learning Community

Windows 8 course and certificate questions


No. The Windows 8 course retired in April 2020.

No. If you did not register your certificate, you won’t be able to reprint it.

Email the Digital Literacy Support team ( for assistance with reprinting your registered Digital Literacy legacy certificate.

Questions about our courses?

Email us for assistance with Digital Literacy courses and certifications.

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