Inventory allocation ensures limited stock goes where it’s most needed
Companies that operate in more than one channel or region must fulfill orders over networks of ever-increasing complexity.
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Leap into the future of finance at Finance Reimagined 2023
With global volatility and inflation impacting organizations across all industries, business agility has never been more important. -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
Introducing warehouse-specific inventory transactions
Microsoft Dynamics 365 Supply Chain Management release 10. -
Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing
Marketers design customer journeys to provide the right message at the right time for customers to take the next step. -
Microsoft boosts Viva Sales with new GPT seller experience
We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers. -
Use the Customer Service workspace app for omnichannel interactions
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application. -
Finance Reimagined: Microsoft uses low-code and automation to streamline processes
Discover the power of innovation and automation at Finance Reimagined on February 28, 2023. -
Create a Digital Contact Center in seconds with the Customer Service free trial
With the Dynamics 365 Customer Service trials, you can quickly and easily experience the product for free. -
2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023. -
Optimize Dynamics 365 Sales product usage with new reports!
Data is one of the key resources to making informed, contextual decisions. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.
