Transform your customer support organization with copilot AI in 30 days
With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.
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New Dataverse enhancements and AI-powered productivity with Microsoft 365 Copilot
At Microsoft Build 2023, we’re announcing new AI, low code, and data management capabilities that enable our Dynamics 365 customers to complete time-consuming tasks faster and gain more insights from their business data. -
5 Tips to get the most out of Inspections in Field Service (plus a new feature)
You can now easily select multiple pictures for upload during Inspections! -
Account structure activation performance enhancement
Introduction Account structures in Dynamics 365 Finance use a main account and financial dimensions to create a set of rules that determine the order and allowed values when entering account numbers in transactions. -
Split recurring contract billing across multiple customers
The new feature Customer split allows Dynamics 365 Finance users to split billing schedules across multiple customers based on a percentage of the invoice. -
Status-Driven Success: Managing Your Work Order Lifecycle through Statuses – Part 1
Work orders in Dynamics 365 Field Service have a column called System Status which helps organizations manage their field service processes efficiently. -
Status-Driven Success: Managing Your Work Order Lifecycle through Statuses – Part 2
By mapping their custom Booking Status values to the Field Service Status values, organizations ensure seamless integration between their unique processes and the overall Field Service solution. -
Status-Driven Success: Managing Your Work Order Lifecycle through Statuses – Part 3
Start harnessing the power of Dynamics 365 Field Service’s adaptable status functionality today to unlock your organization’s full potential in managing work orders and bookings. -
Printing Labels Using External Service with Dynamics 365 – Warehouse Management
Barcodes and shipping labels are essential components in the supply chain landscape. -
How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy
With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature. -
How real-time analytics improve supervisor experiences in Customer Service
Real-time analytics are critical for organizations that want to stay on top of their contact center operations. -
Boost your sales business with smart organization charts
Organization charts enable sellers to better understand their customers’ organizational structures and identify key decision-makers.
