Empower agents to draft case-based knowledge articles with Copilot
Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.
Administrator
Refine results
Products
Content Type
Publish date
-
-
Maximizing Efficiency: Operating an External Shared Warehouse with Warehouse Management Only Mode
This blog post is a follow-up to the Leverage Warehouse management only mode to optimize your business blog post. -
Announcing configurable Copilot summaries in Field Service
We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available for public preview. -
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. -
Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. -
Introducing the new Work Order Experience in Dynamics 365 Field Service
The new work order experience in Dynamics 365 Field Service, introduced in the 2023 release wave 2, offers a refreshed user interface that revolutionizes work order creation, management, and scheduling. -
Announcing End of Support for Dynamics 365 Project Service Automation
Today, we are announcing the deprecation of Dynamics 365 Project Service Automation or PSA 3. -
Process Advisor for Supply Chain and Warehousing.
Performance evaluation has been revolutionized by technology, extending its reach to the individual level. -
Dynamics 365 Sales: Enhanced overview for tracking features & settings
In the ever-growing world of Microsoft Dynamics 365 Sales, there is always a host of capabilities that could be enabled to support sellers, complemented by monthly releases packed with innovations. -
Enhanced focused view in Dynamics 365 Sales helps optimize task execution!
In the fast-paced world of sales, sellers are now expected to be adept multitaskers. -
Prepare your organization for conversation intelligence data migration into Dataverse
During the 1st quarter of 2024, sales conversation intelligence data will migrate from its current storage location (Microsoft provided storage) across to each customer’s Dataverse organization -
Announcing automatic Copilot enablement in Customer Service
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment.
