It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue.
Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations.
In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments.
The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work.
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