Servitization is likely a familiar term to many field service organizations as leading companies around the world, from aerospace to oil and gas exploration, move from a traditional product-centric delivery model to a more service-centric one.
Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem.
Digital transformation is washing across every industry presenting an opportunity for every business to use data and intelligence to transform their customer relationships.
Over the past several weeks, I’ve had an opportunity to spend quality time with several customers, partners, and industry analysts.
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