Madhuri Somara articles

Madhuri Somara

Product Manager

Business decision maker (BDM) working from home on a laptop while showing a positive security posture.

IT Professionals
Dynamics 365 Customer Service

Published August 9, 2024

1 min read

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor.

IT Professionals
Dynamics 365 Customer Service

Published April 4, 2024

1 min read

Introducing timeline highlights powered by generative AI

Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations.

Person looking at screen with wired headset

IT Professionals
Dynamics 365 Customer Service

Published June 2, 2023

1 min read

Boost your productivity with timeline enhancements

Layout personalization and persistent filters to inline attachment and transcript views are designed to boost user personalization and productivity.