Rushil Vora, Author at Microsoft Dynamics 365 Blog

Published January 15, 2024

2 min read

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment.

Published June 7, 2023

3 min read

Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization

Copilot summarization automatically generates concise and informative summaries of conversations and cases in simple, intuitive natural language.

A group of customer service representatives with headsets on.

Published May 24, 2023

4 min read

Transform your customer support organization with copilot AI in 30 days

With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.

Published November 24, 2021

3 min read

Use intelligence to transform routing of service delivery requests

Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.

Rushil Vora articles

Announcing automatic Copilot enablement in Customer Service

Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization

Transform your customer support organization with copilot AI in 30 days

Use intelligence to transform routing of service delivery requests

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