Microsoft Customer Care Framework Support Lifecycle Announcement
As shown below, several of Microsoft Customer Care Framework versions will reach the end of extended support within the next three years.
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Microsoft Dynamics CRM 3.0 Support Lifecycle Announcement
A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3. -
DIXF – Compare Entities – SQL Server replication tool is not installed
Consider a scenario where you are running AX 2012 R3 and you want to compare entities between AX companies using DIXF, but you get an error telling you that the SQL Server replication tool is not installed. -
How the Connected Consumer Is Revolutionizing Field Service
In field service, as in other areas of commerce and industry, the most successful businesses are those that let their customers drive change and progress . -
Design Pattern: Data-driven Blocked Entity
This pattern implements a generic mechanism for dynamically restricting and allowing usage of a record by the business process administrator. -
What is CRM?
When Maria taught the Von Trapp children how to sing, she started at the very beginning. -
Cumulative Update 6 for Microsoft Dynamics NAV 2016 has been released
Cumulative Update 6 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. -
Cumulative Update 18 for Microsoft Dynamics NAV 2015 has been released
Cumulative Update 18 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. -
Cumulative Update 30 for Microsoft Dynamics NAV 2013 R2 has been released
Cumulative Update 30 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. -
Cumulative Update 37 for Microsoft Dynamics NAV 2013 has been released
Cumulative Update 37 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013. -
Dynamics CRM Online connector for Office 365 Groups
Applies to: CRM Online With the new Dynamics CRM connector for Office 365 Groups, you can now stay on top of the tasks on your CRM records within the groups experience in Outlook. -
INFOGRAPHIC: 2016 State of Knowledge for Customer Service
Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow.
