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Thought leadership

February 19, 2016

3 min read

16 Statistics Shaping the Future of Customer Service

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace.
Thought leadership

February 18, 2016

2 min read

The Government Will See You Now: A Private Sector Solution for Public Sector Problems

There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public.
Thought leadership

February 17, 2016

5 min read

So what is the 2016 Retail Trend Forecast anyway?

It was another bustling Big Show hosted by the National Retail Federation in New York this January, and one of the most anticipated sessions was Marian Salzman’s keynote Future of Everything: Top.
Thought leadership

February 16, 2016

1 min read

Onboarding to Web API for Dynamics CRM 2016 from Web API Preview

Applies to: CRM 2016 and CRM Online 2016 Update.
News and product updates

February 16, 2016

1 min read

3 easy ways to a better mobile experience with Dynamics CRM 2016

Level up your mobile experience with these new features in Microsoft Dynamics CRM 2016: Custom controls—like switches, input masks, and the pen control—to help you create a more intuitive interface for your users Form preview for mobile devices so you can see how your changes will look on tablets and forms before you save them […]
Thought leadership

February 16, 2016

2 min read

Transportation scenario – Manual rating

Scenario In some circumstances, rules for the calculation of transportation charges cannot be defined in advance.
Thought leadership

February 16, 2016

3 min read

Transportation scenario – Freight not charged to customer

Scenario Our Contoso company does not charge freight to customers (for instance because the sales price already takes into account transportation charges), but needs to pay the transporter for the freight amount.
News and product updates

February 15, 2016

1 min read

Timesheet periods have not been created for employee..

Occasionally when you want to add a new Project Timesheet you might run into the following error message ‘Timesheet periods have not been created for:employee’ To overcome this message and create the timesheet you can apply this procedure In this case I will assign Tim Litton to the period type ‘EmplWeekly’.
News and product updates

February 12, 2016

1 min read

General Rounding in AX

Rounding in the application inside AX is determined on the Currency code where you have a ‘General’ rounding which is used in general postings(like a journal) and then specific rounding settings for Sales Orders, Purchase Orders, Prices and Fixed Asset depreciation There are 3 generic rounding rules in Dynamics AX.
Thought leadership

February 12, 2016

3 min read

6 Metrics to Measure Your Customer Service Knowledge

Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more.
Thought leadership

February 12, 2016

2 min read

DIXF – How to manually add a missing mapping to the DMFASSETENTITY entity

I recently worked on a case with a Partner that reported that the ‘Name’ field for the DMFASSETENTITY entity did not get imported as expected into their AX 2012 R3 CU9 environment, so I thought I would share how we resolved that by manually adding the mapping, and how we tested the solution.
Thought leadership

February 11, 2016

2 min read

5 Ways to Better Orchestrate Your Customer Contact Center

A well-tuned contact center is a lot like an orchestra.

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