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News and product updates

February 15, 2016

1 min read

Timesheet periods have not been created for employee..

Occasionally when you want to add a new Project Timesheet you might run into the following error message ‘Timesheet periods have not been created for:employee’ To overcome this message and create the timesheet you can apply this procedure In this case I will assign Tim Litton to the period type ‘EmplWeekly’.
News and product updates

February 12, 2016

1 min read

General Rounding in AX

Rounding in the application inside AX is determined on the Currency code where you have a ‘General’ rounding which is used in general postings(like a journal) and then specific rounding settings for Sales Orders, Purchase Orders, Prices and Fixed Asset depreciation There are 3 generic rounding rules in Dynamics AX.
Thought leadership

February 12, 2016

3 min read

6 Metrics to Measure Your Customer Service Knowledge

Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more.
Thought leadership

February 12, 2016

2 min read

DIXF – How to manually add a missing mapping to the DMFASSETENTITY entity

I recently worked on a case with a Partner that reported that the ‘Name’ field for the DMFASSETENTITY entity did not get imported as expected into their AX 2012 R3 CU9 environment, so I thought I would share how we resolved that by manually adding the mapping, and how we tested the solution.
Thought leadership

February 11, 2016

2 min read

5 Ways to Better Orchestrate Your Customer Contact Center

A well-tuned contact center is a lot like an orchestra.
Thought leadership

February 10, 2016

2 min read

The Dollars and Sense of Business Applications in the Cloud

Your goal is to wow your customer—innovating is why you’re in business.
Thought leadership

February 9, 2016

3 min read

Why a customer experience executive is vital for any organization

Not all customers are happy. And some of those unhappy customers might be yours.
Thought leadership

February 8, 2016

3 min read

Is this the Future of Financial Data Visualization?

CFOs and finance leaders today have more data available to them than ever before.
Thought leadership

February 5, 2016

4 min read

How Many Employees Does It Take to Break the Customer Experience?

How many employees does it take to break the customer experience? Just one.
Thought leadership

February 3, 2016

3 min read

Small and Midsize Business Success: 6 Inspiring Stories

Head to any major news outlet right now, and in the financial section you’ll likely find coverage of major mergers, new technology that is making a splash, and how the market is faring.
Thought leadership

February 2, 2016

2 min read

The Future of Productivity and Growth in Manufacturing

The old rules don’t apply. Its not enough to focus on economies of scale and efficiency.
Thought leadership

February 2, 2016

1 min read

Secure your spot: Registration is now open for Microsoft Ignite 2016

It’s time— Register now for Microsoft Ignite and mark your calendar for September 26–30.

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