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Thought leadership

February 8, 2023

4 min read

Evolve the service level of sophistication with Dynamics 365 Customer Service

Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience.
News and product updates

February 2, 2023

3 min read

Microsoft boosts Viva Sales with new GPT seller experience

We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers.
Thought leadership

January 30, 2023

5 min read

Finance Reimagined: Microsoft uses low-code and automation to streamline processes

Discover the power of innovation and automation at Finance Reimagined on February 28, 2023.
News and product updates

January 25, 2023

8 min read

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023.
Thought leadership

January 24, 2023

6 min read

5 customer service trends to watch in 2023

By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.
News and product updates

January 17, 2023

7 min read

The Microsoft Supply Chain Platform enables resiliency for retailers

The path to retail resilience in today’s competitive environment revolves around connectivity, agility, and sustainability.
Thought leadership

January 12, 2023

6 min read

The data bias challenge: Creating inclusive customer experiences

As marketing leaders, one could say that your potential for success is only as good as the data you possess.
Events

January 10, 2023

4 min read

Transform retail customer experiences with the Microsoft Customer Experience Platform

Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation.
News and product updates

December 15, 2022

3 min read

Holographic Microsoft Teams features empower hybrid collaboration in the industrial metaverse

Microsoft HoloLens 2 customers are using mixed reality to expedite the ways they ensure process compliance, improve efficiency, and learn on the job with step-by-step holographic instructions in Microsoft Dynamics 365 Guides.
Analyst reports

December 12, 2022

3 min read

Enabling rapid business model innovation and growth

Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations.
News and product updates

December 8, 2022

5 min read

Microsoft and Futurum research: Discover insights to create experiences that customers love

In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today.
Analyst reports

December 7, 2022

4 min read

Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.

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