Making Sales and Marketing Collaboration Sturdier Than a House of Cards
Once upon a time, when stockbrokers worked on Wall Street and all politicians were honest, there existed a divide between sales and marketing.
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Why the Right Answer in Customer Service Means Everything
Ever received the wrong answer or information from a customer service agent and had to call back? Ever received different answers from different people or different support channels? Ever been to a business. -
Pete Carroll and the Seahawks: Your sales team’s secret to success
It’s Super Bowl time again folks, and this year’s big game between the Seahawks and Patriots looks like it’s gonna be a doozy. -
Just Set it and Convert It! Closing Deals in Your Sleep with Marketing Campaign Automation
Everything you need to know about marketing automation you learned in the 90s from Ron Popeil. -
Fielding a Super Bowl-worthy Sales Force without Expanding Your Team
Like post-season football, sales is a high-stakes game. -
5 Reasons Mobile Customer Service Must Be a 2015 Priority
Think about the growth of the mobile device market. -
5 Content Marketing Tips for 2015
Content marketing is going to be a major challenge for marketers in 2015. -
Sales Productivity for Tomorrow’s Retail Space—Delivered Today!
Since the advent of social media and online shopping, traditional retail spaces have been in a state of flux. -
2015 Customer Service Trends to Watch
As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex. -
It’s Not About You: Five Ways to Surprise and Delight Your Retail Customers
You always want to be in conversation with your customers—that much is obvious. -
Microsoft Dynamics: Empowering Retailers to Engage with their Customers
This week’s National Retail Federation’s Big Show in New York City will feature the latest technology products and solutions for retailers. -
Customer Service is Everyone’s Job
A continuing problem with customer service today is that many view it as a job for the few (the customer service department), when in fact it is a role for all.
