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News and product updates

December 8, 2022

5 min read

Microsoft and Futurum research: Discover insights to create experiences that customers love

In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today.
Analyst reports

December 7, 2022

4 min read

Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.
Thought leadership

December 5, 2022

6 min read

Essential ways Dynamics 365 and Power Platform help you do more with less

As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.
News and product updates

November 29, 2022

6 min read

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.
News and product updates

November 16, 2022

8 min read

Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform

Earlier this week, we announced the Microsoft Supply Chain Platform.
News and product updates

November 7, 2022

3 min read

Automate more, waste less: ESG initiatives with Dynamics 365 Finance

It has become clear that ESG (environmental and social governance) initiatives are becoming a top business priority for many organizations.
News and product updates

November 3, 2022

5 min read

2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.
Events

October 27, 2022

4 min read

Bring agility, connectivity, and sustainability to the forefront—at Supply Chain Reimagined

Start reimagining your supply chain for a more agile, resilient future.
Events

October 18, 2022

3 min read

Evolve your CRM at Customer Experience Reimagined

Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
News and product updates

October 12, 2022

2 min read

Bringing more intelligence to sales teams with Dynamics 365

By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work.
Events

October 12, 2022

5 min read

Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365

This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences.
Analyst reports

October 5, 2022

2 min read

Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms

We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.

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