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News and product updates

October 1, 2020

5 min read

Announcing new innovations for the Microsoft customer data platform

Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business.
Events

September 28, 2020

2 min read

Watch the Business Applications release wave 2 launch event

This Thursday we are debuting the next wave of new and updated capabilities coming to Microsoft Dynamics 365 and Microsoft Power Platform over the next six months.
News and product updates

September 25, 2020

3 min read

Redefining what it means to understand customer sentiment

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies.
Thought leadership

September 23, 2020

3 min read

Optimize your project-centric business with Dynamics 365 Project Operations

Empower your services organization to deliver success with a single, connected solution—from prospect to payment to profit.
News and product updates

September 23, 2020

3 min read

Enhance visibility and scale operations without interruptions for your supply chain

Companies often struggle with latency and connectivity when running operations in remote facilities.
News and product updates

September 23, 2020

3 min read

New voice channel streamlines omnichannel customer experiences

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services.
News and product updates

September 22, 2020

8 min read

Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event.
Events

September 15, 2020

3 min read

Your guide to Microsoft Business Applications sessions at Ignite 2020

Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today.
Customer stories

September 10, 2020

4 min read

How the Miami HEAT digitally transformed their fan engagement

My family and I more than welcomed the return of professional basketball during the long summer months of 2020.
Customer stories

September 9, 2020

4 min read

Capital One and Microsoft team up to fight fraud at the point of sale

The majority of people with a credit card have heard or read the words, “Your card has been declined.
Thought leadership

September 1, 2020

3 min read

How banks use customer data platforms to streamline connections

Any professional working in the banking industry would tell you that customers are their most important asset.
Thought leadership

August 26, 2020

4 min read

Ways you can deliver quick and agile customer experiences

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing.

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