Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore
“The expectations of the 21st-century customer have a huge impact on what customer service has to be.
Business Decision Makers
Refine results
Products
Content Type
Publish date
-
-
Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services
When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known. -
Partner Highlight: Columbus Excels with Digital Transformation
Columbus, an international consultancy, delivers Microsoft-based solutions in three key industries: manufacturing, food and retail. -
Best Practices for Hiring Field Service Technicians
If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your. -
A Case for a Circular Supply Chain
Reduce, reuse, recycle. It’s good for the environment and good for your supply chain . -
A country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3
This is to inform you that we have released a country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3. -
One View of the Customer Isn’t What You Think It Is
It’s So Much More. We’ve said it before: companies trapped in their silos can’t see what the customer is really doing. -
Limited support for LCS SharePoint integration
We are working on revamping our SharePoint integration experience in LCS and it will be available in a future update of LCS. -
INFOGRAPHIC: The Financial Impact of Customer Service
There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. -
How to search open, planned and resolved localization issues in Lifecycle Services
Access to Lifecycle Services site: https://lcs. -
Tips for naming your Aging Period Definitions
Have you ever created your Aging Period Definitions, run the Customer aging snapshot, and do not receive any results in the Collections Grid? If so, this could be a result of the format used in the Aging Period Definition name. -
Experts Predict 10 Customer Service Trends for 2016—and Beyond
It’s tempting to talk tech when it comes to customer service trends.
