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Learn how to drive business growth from analyst reports on Microsoft Dynamics 365 products and services.

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Analyst reports

February 5, 2024

6 min read

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity.
Analyst reports

January 18, 2024

6 min read

Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle

Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention.
Analyst reports

November 28, 2023

4 min read

Copilot in Dynamics 365 Field Service helps take field support to the next level

One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work.
Analyst reports

November 7, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.
Analyst reports

October 9, 2023

4 min read

Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.
Analyst reports

September 25, 2023

6 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform

In today’s turbulent economic times, companies are facing critical business challenges such as customer acquisition, increasing customer loyalty, and maximizing lifetime value.
Analyst reports

September 12, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.
Analyst reports

September 5, 2023

5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft.
Analyst reports

February 27, 2023

4 min read

Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation

We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation.
Analyst reports

December 12, 2022

3 min read

Enabling rapid business model innovation and growth

Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations.
Analyst reports

December 7, 2022

4 min read

Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.
Analyst reports

October 5, 2022

2 min read

Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms

We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.

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