Analysis scripts for Performance Analyzer v2.0
Following on from my previous blog post regarding analysis scripts for the tool Performance Analyzer v1.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Become the partner of tomorrow. Register for eXtreme by Sept 11 to save!
Satya Nadella recently announced his vision to reinvent business processes, creating tremendous opportunities ahead. -
Get insights only your peers will share – join Dynamics User Groups this Oct 11-14 in Tampa
Summit 2016 is approaching fast. If you haven’t yet registered, don’t miss it! Get expertise and insights in Tampa. -
Interested in learning how server-side sync works?
We have recently published the Server-side Synchronization in Dynamics CRM and Dynamics CRM Online white paper. -
64% of Millennials Say Social Media is an Effective Customer Service Channel
Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses. -
Avoid interruptions and increase uptime with the Internet of Things
Thanks to the growing number of connected devices and increased usage of Internet of Things (IoT) devices, everyone and everything in today’s world is connected, and it’s having a profound. -
5 Ways Customer Service Can Support Marketing
Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects. -
4 ways IoT is improving the field service industry
Oftentimes, focusing on keeping costs down while improving customer service relationships can be difficult for organizations in any industry. -
Backup and restore your CRM Online instance
Protecting your CRM data and providing continuous availability of service is important for you and for us. -
How to enable “Add other text to default descriptions” feature in all Countries
In Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3, for certain transaction types in some countries/regions, you can include text in your default descriptions that come from fields in the Microsoft Dynamics AX database that are related to those transaction types. -
Why Every Employee Should Own the Customer Experience
Who should own the customer experience? Some say it’s the CIO . -
Budget Planning using allocations
In this blog I am going to describe the setup required for automatic allocation examples that can be used within Budget Planning: Distributing budget plan lines from a parent to a child budget plan Copy budget plan lines from one scenario to another using Period Allocation Allocating budget plan lines monthly also using Period Allocation […]
